Crew Information
Upcoming Jobs
To see your Upcoming Jobs and last 4 weeks pay history:
- Go to the Show Support login area
- Select Crew as your User Type
- You will need to know your username (your mobile number).
- Use your mobile number as your password as well, then log in and change your password yourself.
Contact the office during business hours to find out your username and password if unsure.
To call the Office - 0295562011
To SMS the Office - 0429368718
Incoming SMS how to accept/deny shifts and send in your finish times.
You must send SMS in this format: Start Time (4 digits, no punctuation, 24hr) Space Finish Time.
EG. 0800 1630
Instructions for crew on how to use the Personnel Manager software
- Excerpts from the SHOW SUPPORT OHS Health and Saftey Handbook
- The meaning of O-F-V-H at the end of your booking SMS.
- The Tools you will need for the job.
- To become a Recruit
- How to Invoice if you're a Contractor
- Contacting the office After Hours
- Ranks and Insignia
- How to be a Crew Chief
- How to work in a Corporate environment (Staging Connections jobs).
- A Show Support Job Safety Analysis (JSA). Your responsibilities as an employee/contractor to assist in providing a safe workplace.
- To request new items of Uniform
- A link to the NSW Workcover OHS site. All employees/contractors are invited to contribute to our Occupational Health and Safety.
- Fill in the Online Quiz to test your level of industry knowledge.
- Training Initiatives
- What will happen to you if you Blow Out a Gig
- Also the Employment Policy that everyone who works for Show Support should read and adhere to.
- Requirements for Crew Uniform
- A rule pertaining to Poaching
- And the 27th April 2007 Newsletter which was sent off to the crew.
"He that filches from me my good name robs me of that
which not enriches him and makes me poor indeed"
Shakespeare - Othello
CONTACTING THE OFFICE AFTER HOURS:
If you need to contact the office after normal business hours either send an SMS to 0429368718 (you cannot call this number or send an SMS to cancel a job you are booked on)
OR
Call 0295562011 and leave a voice message. The phone will not answer after hours but all messages will be listened to and responded to according to their priority.
TOOLS:
All Show Supporters must arrive at work on each shift with at least:
One Shifting Spanner Shifter, as well as a Podger (a 19:24 wrench with a spike purchasable from Stall No 443 at Paddy's Markets, Hay St, China Town, Sydney for $35.00 each. Make sure you also purchase a 'Frog', a belt holder, for $5.00 as well)
The SHOW SUPPORT office also has a large stock of podgers for sale so anyone wishing to purchase podgers should email This email address is protected. Please turn on Javascript to view this email address. or call 02 9556 2011
Another thing that is mandatory is Steel Capped Safety Shoes. While you are at Paddy's Markets you can also purchase Dunlop Volley BLACK Steel Caps for under $50.00.
LEAVING A GIG EARLY
Any crew member that leaves a gig before they have been knocked off by the client will be zipped.
The end times quoted to you are approximations only, gigs can go way overtime, as we all know. So when you are booked to work for Show Support, do not plan anything personal after the gig that you cannot get out of. If there is a chance that you may not be able to work past the approximate end time of your shift (and to be fair add an hour) then please advise the office at the time of the booking. Only if you have been booked on another Show Support gig can you leave a gig at the predicted end time (provided that Show Support gig is within an hour of the predicted finish time). If you use another Show Support gig as an excuse to leave the gig you are on, and the other gig is more than an hour from commencement (add more time for greater distances), you will be zipped.
Crew Chiefs should always be the last person to leave a gig and as such they are responsible to ensure others stay with them to finish the gig. Crew Chiefs who leave a gig before their crew will be zipped, will not receive Crew Chief rates, and may not be made Crew Chief again. The same applies if they leave a gig early, before they are knocked, whether they are officially booked as Crew Chief or not.
If a client expects you to go back to their factory at the end of a bump out then you must go. Never presume to tell a client that you must finish at the same place that you started. You may expect the client to get you safely back to the city, or public transport, or the venue, if you end up at their factory after hours. If a client leaves our female (or young) crew stranded after hours then we will definitely pay for them to get a taxi home provided we receive a receipt (a proper tax invoice containing an ABN), if the client fails to do so.
PERSONAL PROTECTIVE EQUIPMENT
Steel Caps - they are mandatory on all call outs.
Safety Vests - All Crew Members are expected to have their own safety vest for all shifts containing the code V at the end of theSMS confirmation. If you do not have a safety vest contact the office on 0295562011
Hard Hats – All Crew Members are expected to have their own hard hat on all shifts containing the code H at the end of the SMS confirmation. If you do not have a hard hat contact the office on 0295562011.
RECRUITMENT
Due to the exceptional quality of the work that you have all delivered, the demand for Show Support crew is increasing rapidly. We would appreciate it if everyone could assist in recruiting new crew. If you come across someone who you believe would make a great Show Supporter (an incredible work ethic and a minimum 18 months industry experience) and who has expressed interest in stepping up to the mark, please get their number and forward it to your Ops Manager. This is not a requirement, only a request.
- Uniform Order
- The Immortals
- How to Invoice if you are a Contractor
- Crew Uniform
- The Database
- The Meaning of O-F-V-H in the Booking SMS
- Letter 27th April 2007
- Ranks and Insignia of Show Support
- Ranking
- Inaugural Newsletter
- News
- Employment Policy
- Job Safety Analysis
- Health and Safety Handbook 2007
