Social Media and Professionalism at Show Support
Social media has become part of everyday life. Platforms like TikTok, Instagram and Facebook allow people to share experiences, capture moments and reach thousands of viewers within seconds.
However, what happens on a worksite is not always appropriate for social media.
At Show Support, professionalism, confidentiality and discretion are essential to maintaining the trust of our clients. Every Crew Member has a responsibility to uphold these standards, both on and off social media.
Why Social Media Conduct Matters
When working at an event or worksite, you may witness something unusual, unexpected or newsworthy. While you might be tempted to record it or share it online, doing so can have serious consequences.
Our clients trust Show Support to provide reliable, professional crew who respect their workplaces, operations and confidential information.
Publishing worksite footage, incidents, interviews or information without authorisation can breach Show Support’s social media policy and potentially damage our relationships with clients.
Just because something happens in front of you does not mean you have permission to share it.
A Recent Incident: Why We Are Reinforcing This Policy
Recently, a Crew Member filmed an interview with another Crew Member about an incident that had occurred on a worksite and published the footage on social media.
Although Show Support was not responsible for causing the incident, that did not give our crew permission to record interviews or publicly report on what happened.
This situation highlighted the importance of reminding everyone of our expectations regarding social media use.
Our responsibility is to perform our work professionally, not to turn workplace incidents into online content.
What Crew Members Must Understand
All Crew Members are expected to follow these requirements:
- Do not publish worksite footage or photographs without express written permission from Show Support’s Managing Director.
- Do not conduct or publish interviews with other Crew Members about workplace incidents or activities without authorisation.
- Do not share confidential information about clients, worksites, events or incidents on personal social media accounts.
- Do not assume an incident is yours to report publicly, even if Show Support was not directly involved.
- Be mindful when wearing a Show Support uniform. Your actions may be perceived as representing the company, even when posting from a personal account.
These expectations apply regardless of whether your intentions are good, you believe the content is interesting or you think the incident deserves public attention.
Express written permission from Show Support’s Managing Director is required before publishing worksite-related content.
Reporting Incidents Is Different From Posting About Them
Safety remains a priority at Show Support.
If you witness an accident, unsafe situation or other workplace incident, you must follow the appropriate safety procedures and report the matter through Show Support’s designated reporting channels.
Reporting an incident through the correct channels helps ensure it can be addressed appropriately.
Publishing that same incident on TikTok, Instagram, Facebook or another public platform is not an acceptable substitute for proper reporting.
Your responsibility is to report workplace incidents, not broadcast them.
Protecting Our Clients’ Trust
Show Support works with clients who expect professionalism and discretion from every Crew Member assigned to their events and worksites.
Even a single social media post can affect the way clients perceive our company and the people representing it.
Whether you are working behind the scenes, assisting with event setup, handling equipment or supporting live operations, you are expected to respect the privacy and confidentiality of the workplace.
Being part of the Show Support crew means understanding that some things you see and hear at work must remain confidential.
Our Expectations Moving Forward
All Crew Members must familiarise themselves with Show Support’s Corporate IT Systems and Social Media Policy and ensure they understand their responsibilities.
We also encourage everyone to remind fellow Crew Members of these expectations.
Professionalism does not end when you finish a shift, particularly when sharing information obtained through your work.
Social media may be part of everyday life, but it must never compromise our clients’ trust, workplace confidentiality or Show Support’s professional reputation.
When you start work for Show Support, the TikTok world stops.
Your responsibility as a professional Crew Member comes first.