β€”Lion King Melbourne 2024 β€”Steve Lacy Concert Sydney 2024 β€”The Wizzard of Oz Sydney 2024 β€”Pixar Putt Melbourne 2024 β€”Australian Open Load Out Melbourne 2024 β€”Red Hot Summer Tour Adelaide 2024 β€”A Christmas Carol Melbourne 2024 β€”United Cup Sydney 2024 β€”Australia Day Sydney 2024 β€”Symphony Under the Stars Sydney 2024 β€”LEGO Rebuild the World Melbourne 2024 β€”Rolling Stone Awards Sydney 2024 β€”Sumo International Downunder Melbourne 2024 β€”BANANALAND Sydney 2024 β€”Space Jam: Toons vs Goons Perth 2024 β€”Pink's 'Summer Carnival' Tour Sydney 2024 β€”GLORIA The Tour - Sam Smith Concert Brisbane 2023 β€”Indo-Pacific Trade Fair - ICC Sydney 2023 β€”Blood Expo Melbourne 2023 β€”AFL Brisbane 2023 β€”Melbourne Cup 2023 β€”Luna Park Dream Circus Sydney 2023 β€”Brisbane International Film Festival 2023 β€”Supanova Comic Con and Gaming Adelaide 2023 β€”Cabaret de Paris Sydney 2023 β€”Sydney Opera House 50th Anniversary 2023 β€”Castle Towers Rebuild the World LEGO β€”Under The Southern Stars 2022 β€”The Famous Spiegeltent - Melbourne 2022 β€”Pinchgut Opera Australia 2022 β€”Monster Truck Mania Sydney 2022 β€”Veritas Events Australia 2022 β€”Holi in Australia 2022 β€”AFLW Awards Australia 2022 β€”Parramatta Nights 2022 β€”L.A.B Australian Tour 2022 β€”GFA Charity House 2022 β€”Men Matter Raceday - Aquis Gold Coast Turf Club 2022 β€”Hockey Dad Australia 2022 β€”Commonwealth Games trials Swimming Adelaide 2022 β€” Sydney Gay and Lesbian Mardi Gras celebrations with TikTok 2022 β€” Ace Boxing Australia 2022 β€”2022 AFL Connect β€”Fire Stories - BMWHI - Blue Mountains World Heritage Institute 2022 β€”Circus of Illusion Australia 2022 β€”2022 ANZAC Day services on Redlands Coast β€”Accounting Business Expo ICC Sydney 2022 β€”Brisbane Writers Festival 2022 β€”ASFA Conference 2022 β€”Metropolis: The Lost - Melbourne Symphony Orchestra 2022 β€”Australian Fashion Week 2022 β€”Deep Dive into Tech Consulting 2022 β€”Spotify 2022 β€”INDO PACIFIC International Maritime Exposition ICC Sydney 2022 β€”Cabaret De Paris - A Burlesque Extravaganza 2022 β€”Queensland's Best Music Festivals 2022 β€”Tyro Events 2022 β€”Melbourne Cup Carnival 2022 β€”Trade Shows Worldwide - Australia - 2022/2023 β€”Vivid Sydney 2022 β€”Queensland Cricket 2022 β€”Moulin Rouge! The Musical: New York 2022 β€”An American In Paris - Australian Tour 2022 β€”Girl From The North Country Australia 2022 β€”Jagged Little Pill Australia 2022 β€”Salesforce World Tour Sydney 2022 β€”Night's at the Museum 2022 β€”Pixar Putt 2022 β€”St Patrick's Day Parade 2022 β€”Rock in the Park Festival 2022 β€”Ninja Warrior 2022 β€”Sushi Mango 2022 β€”The Wiggles - Fruit Salad TV Big Show Tour 2022 β€”Paw Patrol Live Sydney, Newcastle, Melbourne, Adelaide, Brisbane 2022 β€”Handa Opera Sydney 2022 β€”Carols By Candlelight 2021, Sydney / Melbourne / Brisbane β€”Sydney Festival 2022 β€”Field Day NYD 2022 β€”Elevate Festival at Cahill Expressway β€”Breakfast at the Palace at GCEC β€”Taikoz at Darling Quarter Theatre β€”Summer Lights and Christmas Brights at Prahan Sq β€”Paw Patrol - Nationwide β€”EPIK at Sydney Show Grounds β€”Melbourne Symphony Orchestra Live at the Bowl β€”The Chase β€”The Voice β€”State of Origin Game 2021 β€”The Australian Swimming Trials β€”LEGO Classic Play Zone β€”The Masked Singer β€”Magic Mike β€”Supernova β€”Sydney Winter Festival β€”Mary Poppins The Musical β€”The Song Writers Festival β€”Star Wars Day β€”The Weakest Link β€”Come Dance With Me β€”Amy Shark β€”All Star Cheerleading - Spirits of AASCF & Dance Doubles β€”Fuzzy Summer in the Domain β€”Loudness - Wine Machine β€”Mardi Gras 2021 β€”The Carol King Musical 2021 β€”La Traviata Sydney Harbour Opera 2021 β€”Australian Open 2021 β€”Sydney Festival 2021 β€”Hamilton - The Musical β€”Frozen β€”Hillsong β€”Big Brother β€”Carols at the Domain - The ICC β€”Pixar Putt 2020 / 2021 - Sydney, Perth, Brisbane, Melbourne β€”AFL Grand Final β€”Cirque Du Soleil 2020 β€”The Voice, 2019 β€”Australia's got talent 2019 β€”Underworld, Opera House 2019 β€”The Cure, Opera House 2019 β€”Pixar Putt Putt Golf Darling Harbour β€”Brandenburg Symphony Orchestra β€”Vivid, River of Light β€”Vivid, Opera House Projection β€”Vivid, Argyle Arch Projection β€”Vivid, MCA Projection β€”Vivid, Customs House Projection β€”Thirteen ways to look at birds feat Paul Kelly β€”Sydney Symphony Orchestra β€”Crooked colours, Enmore Theatre 2019 β€”Ultra festival 2019 β€”Killswitch Engage, Parkway Drive Tour 2019 β€”Tash Sultana Tour 2019 β€”Australian International Airshow 2019 β€”Formula 1 Grand Prix Melbourne β€”Rufus β€”Graham Tour β€”Tash Sultana β€”MTV Unplugged presents The Rubins β€”Pointless (TV Show) β€”Allan Border Medal β€”Dancing with the Stars 2019 β€”Sydney Festival β€”Australian Open β€”Book of Mormons β€”Charlie and the Chocolate Factory The Musical Premiere β€”Brainiacs Live Australian Stage β€”Jeremy Clarkson Grand Tour β€”Cirque Du Soleil - Toruk β€”ASEAN Counter Terrorist Special Summit 2018 β€”The Empire Strips Back β€”Dita Von Teese - The art of Teese β€”Carmen (opera) β€”The Nose (opera) β€”Aida (opera) β€”The Carol King β€”Kinky Boots β€”Burning Floor β€”The American Idiot Tour (musical) β€”Beautiful The Musical β€”Peter Pan The Musical β€”Strange Things ( Netflix) β€”Peking Duk β€”CSN David Jones β€”YouTube Brandcast β€”St. Vincent β€”Midnight Mafia β€”Sydney Noodle Markets β€”Big Bash/Twenty Twenty Cricket β€”AASCF Spring Carnival β€”X-Games β€”Gary Vaynerchuk – Sydney Showgrounds β€”Anzac Memorial Opening β€”HIA Awards β€”Christine Fan β€”Magic Millions β€”HP PPS Dinner β€”School Spectacular β€”Hardcore Till I Die β€”The Nutcracker β€”Field Day β€”So Frenchy So Chic β€”Rolling Loud Festival β€”The Wiggles β€”Invictus Games β€”Taylor Swift β€”Defcon β€”Michael Buble β€”Survivor Season Finale β€”Parkway Drive Killswitch Engage β€”The Piano Guys β€”William Shatner β€”The Everest Horse-race β€”The Dally M's β€”The Merchants of Bollywood β€”Field day β€”Australian Chamber Orchestra β€”PJ Masks β€”Oktoberfest in the Gardens 2018 β€”Invictus games 2018 β€”Vera Blue Tour 2018 β€”Sexpo Sydney & Adelaide β€”All Together Now (Game Show) β€”The Boat Show β€”Winter in Werribee β€”Logie Awards 2018 β€”Franz Ferdinand - Festival Hall β€”MGMT - Festival Hall β€”Five Seconds of Summer - Festival Hall β€”RACV Marine 2018 Melbourne Boat Show β€”State of Origin 2018 β€”Ice Cube Sydney 2018 β€”AFL Seasons Launch β€”Formula 1 2018 Rolex Australian Grand Prix β€”Sheryl Crow & Melissa Etheridge Tour 18 β€”Intel Extreme Masters 18 β€”The Script 2018 Tour β€”Halsey 2018 Tour β€”Commonwealth Games 2018 β€”Killers 2018 Tour β€”Mamma Mia β€”Mercedes Benz Fashion Week β€”St Kilda Festival 2018 β€”Angus & Julia Stone β€”Groovin the Moo 2018 β€”Barry Humphries: The Man Behind the Mask 2018 β€”The University Of Melbourne Orchestral β€”Jacky Cheung β€œA Classic Tour” 2018 Sydney, Melbourne β€”Mardi Gras 2018 β€”Lego Play Zone - Cooleman Court β€”NRL 2018 Launch β€”New Japan Pro-Wrestling β€”Clipsal 500 β€”The Book of Mormon β€”The Empire Strips Back β€”Tropfest 2018 Dita Von Teese: The Art Of the Teese β€”White Night 2018 β€”CSN Night-David Jones β€”Play-Doh Zone Stanhope Gardens β€”Vogue Silver Party β€”The Book Of Mormon β€”The Greatest Showman β€”Woodford Festival β€”Mazda Opera in the Domain β€”Culture Club β€”Christmas in the Gardens β€”Christmas by Starlight β€”INXS 30 Year β€œRe-kicked” β€”Guy Sebastian β€”Carols in the Domain β€”AFL Draft 2017 β€”The Wiggles β€”Field Day β€”American Idiot β€”Creamfields Melbourne 2017 β€”Summer Salt Festival 2017 β€”ARIA Music Awards 2017 β€”Kinky Boots The Musical β€”Pink Floyd Experience β€”Hillsong β€”My Little Pony Movie Premiere β€”The Voice β€”Cut Copy β€”City to Surf β€”Peter Pan β€”Adobe Expo β€”Beautiful The Musical β€”Client Liason –Wollongong, Sydney β€”Flight Centre Travel Expo β€”Harry Potter-Sydney Symphony Orchestra β€”Cherry Blossom Festival β€”Sydney Night Noodle Markets β€”AFL Grand Final Footy Show 2017 β€”Brownlow Medal β€”Policeman’s Ball β€”OZ Comic-Con β€”Listen Out Festival 2017 β€”Yours and Owls Festival 2017 β€”Crazy Horse Paris β€”LDV Van SUV Launch β€”Ministry of Sound β€”JB HIFI Leadership Meeting β€”Thomas The Tank Engine Play Pen β€”Dally M Awards β€”The Caulfield Cup β€”2017 Grand Final Footy Show (Rod Laver Arena) β€”2017 AFL Brownlow Medal Award β€”Vivid 2017 (Sydney) β€”The Voice (Studio 2, Fox Studios)Β  β€”Paw Patrol Live. Race to the rescue (The ICC) β€”Good Friday Appeal (Melbourne Convention Centre) β€”Samsung QLED T.V LaunchΒ  β€”Peter Pan. The Musical (The State Theatre)Β  β€”Westpac 200 Years (Royal Exhibition Building, Melbourne) β€”ChanelΒ  β€”Peppa Pig. Playdate (The ICC) β€”The Pink Floyd Experience Tour (Hamer Hall) β€”Cirque Du Soleil (Flemington Racecourse) β€”Mediatec Showcase (Docklands Studios) β€”Unibet Melbourne Darts Masters (Hisense Arena) β€”The Brownlow MedalΒ (Crown Palladium) β€”Australian All Star Cheerleading ChampionshipsΒ  β€”Lenovo Product LaunchΒ  β€”David Jones Fashion Week (David Jone Sydney) β€”REA Excellence Awards (Crown Palladium)Β  β€”CEO Sleepout (The S.C.G) β€”Telstra Business Women's Awards (The ICC) β€”A Night To Be Dazzled - 2016 Wedding Showcase JBW (Crown Palladium) β€”State of Origin 2017 Suncorp Stadium β€”Spirit Of Anzacs Centenary Experience – Melb, Adelaide, Tamworth, Towoomba, Mackay, Cairns,Townsville, Brisbane, Port Augusta, Perth, Kalgoorlie, Geelong, Orange, Newcastle, Sydney – 2017 β€”Premiers Concert – Seniors Week 2016 β€”Georgy Girl 2016 β€”AFL Premiership Season – Simonds Stadium, Patterson Stadium, Subiaco (Domain) Stadium, Gabba, Blundstone β€”Arena, Scg And Manuka Oval Jaguar Xe S Display 2016 β€”The Pink Floyd Experience 2016 β€”Field Day 2016 β€”Isagenix International Convention 2016 β€”Brisbane International (Tennis) 2016 β€”Mitre 10 Awards Night 2016 β€”Melbourne Food And Wine Festival 2016 β€”Australian Open 2016 β€”White Night 2016 β€”Magic Millions 2015-2016 β€”Sydney Tattoo Show β€”Ed Shearan 2015 β€”Taylor Swift 2015 β€”A League Football – Brisbane Roar Home Games 2015 β€”India Festival 2015 β€”Brisbane FestivalΒ 2015 β€”IPL Cricket 2015 β€”Rufus 2015 β€”The Plot Festival –Syd 2015 β€”The Plot Festival –Syd 2015 β€”Brisbane Truck Show 2015 β€”LJ Hooker Awards Celebration 2015 β€”Rates Australian Pga Golf Tournament 2015 β€”Fly Emichannel 7's 'Bringing Sexy Back' Gala Dinner 2015 β€”The Voice 2015 β€”The Arias 2015 β€”Harbourlife 2015 β€”Sculptures By The Sea 2015 β€”Super 7 Rugby 2015 β€”Melbourne Fashion Week 2015 β€”Stereosonic - Adl/Syd/Bris 2015 β€”Brisbane City Christmas Lights 2015 β€”The Colour Run 2015 β€”Jason Derulo –Syd 2015 β€”Melbourne Town Hall Christmas Projections 2015 β€”CBA Eofy Function 2015 β€”Hot Dub Time Machine 2015 β€”The Brickman Experience 2015 β€”Hillsong Conference 2015 β€”Vivid 2015 β€”Hi-Five 2015 β€”Jimmy Barnes 2015 β€”City Slider 2015 β€”Mardi Gras 2015 β€”Matilda – Abc Studio Rehearsals 2015 β€”Ice Hockey Classic (Usa V Canada) β€”Planet Ark National Tree Day 2015 β€”Chinese New Year 2015 β€”Aladdin 2015 β€”Wicked 2015 β€”Les Miserbles 2015 β€”UFC 193 Melbourne 2015 β€”This That Festival 2015 β€”Harbourlife 2015 β€”Lion King 2015 β€”Singing in the Rain 2015 β€”Cirque Du Soleil Totem 2015 - Auckland - Sydney - Melbourne - Brisbane - Adelaide - Perth - Singapore β€”Hi Five 2015 β€”Listen Out 2015 β€”Rugby League Semi Finals 2015 β€”The Footy Show Grand Final 2015 β€”Katerina and David Grant's Wedding 2015 β€”Matilda 2015 β€”Justin Bieber 2015 β€”Dally M Awards 2015 β€”EB Games Expo 2015 β€”Studio 55, 15th Anniversary Event 2015 β€”Nab Chinese New Year Gala Dinner 2015 β€”Sydney Swans Games 2015 β€”Phillip Morris Product Launch 2015 β€”Jimmy Barnes 2015 β€”City Slider 2015 β€”CBA EOFY 2015 β€”Mardi Gras 2015 β€”Aladdin 2015 β€”Wicked 2015 β€”Ice Hockey Classic 2015 β€”Les Miserable 2015 β€”Sydney Festival 2015 β€”The Voice 2015 β€”Pacific International Maritime Expo 2015 β€”Slimefest 2015 β€”Audi Launch β€”Mitsubishi Launch β€”Mercedes Launch β€”Ford Launch β€”Inaugural Summer Swim Series β€”Plus Maternity Australia β€”The Next Three Days Launch β€”Ross Noble Tour β€”Chinese New Year Floats β€”Shen Yun Ballet β€”Hubei Chinese Bells β€”Danks National Trade Show β€”Mulan Acrobatic Show β€”Hubei Chinese Bells β€”Shackleton β€”G20 SUMMIT 2014 β€”NPI National Roadshow 2013 - Sydney, Melbourne, Brisbane, Adeleiade, Perth β€”Cavalia 2013 - Sydney, Melbourne, Brisbane, Adelaide, Perth Leonard Cohen 2013 β€”Cairns Listen Out Festival 2013 Sydney, Melbourne, Brisbane Harbourlife Festival 2013 β€”Brisbane Harbourlife Festival 2013 β€”Sydney Future Music Festival 2013 - Sydney, Melbourne, Adelaide, Perth, Brisbane β€”Good Life Festival 2013 β€”Sydney Field Day 2013 β€”V Energy Summerdayze - Perth 2013 β€”Mariah Carey 2013 β€”Sydney The Chronicles of Narnia: The Exhibition - Little Melbourne 2012 β€”Skyfall James Bond Movie Launch Sydney 2012 β€”Cold Play - Opera House Sydney 2012 β€”The Equatana - Melbourne 2012 β€”Motorshow Sydney 2012 β€”Sydney Festival 2012 β€”AACTA Awards Sydney Opera House 2012 β€”BDO Skate Ramp Logies 2012 β€”Melbourne Battleship Worldwide Premier Sydney 2012 β€”Grizzly Bear Melbourne 2012 β€”Australian Open Tennis Sydney-Brisbane-Melboune 2012 β€”Australia Day - Sydney Harbour Foreshore Authority 2012 β€”Glebe Island Field Day NYD 2012 β€”Sydney Resolution NYE 2011/12 β€”Spicks and Speck-tacular National Tour 2011 β€”Sydney - Wollongong - Adelaide - Perth Carols By Candlelight in the Domain 2011 β€”School Spectacular 2011 β€”Super X Tour 2011 β€”X Factor 2011 β€”Stereosonic 2011 β€”Arias 2011 β€”V8 Supercars β€”Sounds of Light 2011 β€”Sydney Telstra 500 2011 β€”Aust VS NZ Test Cricket 2011 β€”Brisbane - Tasmania Magic Millions 2011 β€”Hollywood Movies Fed Square Melbourne 2011 β€”Microsoft Xmas Party 2011 β€”Westpac AGM 2011 β€”Justice Crew 2011 β€”National Tour AMP Xmas Party 2011 β€”Christmas in Lazytown 2011 β€”The Premiers Conference 2011 β€”Kool and the Gang 2011 β€”Malaysian Kitchen 2011 β€”Australia Day Awards Canberra Allan Border Medal 2011 β€”The Red Shoes Export Awards 2010 β€”Redbull MTV Awards Logies Awards 2011 β€”Virgin Launch Nitro Circus Tour 2011 β€”SAS Karnivool Utopia Katy Perry / Austereo Coaster Fest 2010 β€”Stadium Melbourne Opening 2010 β€”The Boat Show β€”Humpty Dumpty Ball β€”World Youth Day β€”Kung Fu Panda 2 β€”Premier John Eales Medal β€”Vivid Festival β€”Rockwiz β€”Integrate Smpte β€”Sexpo Sydney, Melb, Adelaide, Brisbane, Perth Hillsong β€”All Tomorrows Parties β€”Parklife V Fest Future Music Festival Good Vibrations Festival Thor Movie Launch Australian Open Hairspray β€”Romance Was Born β€”Tropfest Australia Day β€”The Motor Show Sydney Festival β€”Parklife β€”V Festival β€”Future Music Festival β€”Good Vibrations Festival β€”Thor Movie Launch β€”Australian Open Hairspray β€”CDS Tapis Rouge Films Afloat Boy β€”From Oz Riverdance β€”30 Days of Fashion and Beauty β€”Melbourne Cup β€”Shore Thing β€”APEC β€”Global Gathering β€”Humpty Dumpty Ball β€”INDY on the Gold Coast β€”Grand Prix β€”Golden Slipper β€”Malibu Sunset β€”LG Roadshow β€”Tianjin Opera β€”Super X National Tour β€”Clipsal 500 β€”V8 Supercars Adelaide β€”The Wiggles β€”Vodafone Launch β€”T Life City Store Opening β€”Huggies Lovable Launch β€”FIFA/Coca Cola World Cup Tour β€”Fat Boy Slim β€”BWG Awards β€”Jamie Oliver Roadshow β€”Planet Shakers Conference β€”Nicole Kidman Wedding β€”Emirates FWC Airport Experience β€”Rugby Union β€”Crusty Demons β€”Premiers Conference β€”Comm Insure β€”Mardi Gras β€”Simmer on the Bay β€”Homebake β€”Danny Green vs Roy Jones β€”Fight Arias β€”Logies β€”Brittney Spears β€”Akon β€”Earth Festival β€”Deadly Awards β€”Trinny & Susannah β€”Deacon Corporate Function β€”Jay Chou Home β€”Nightclub PA β€”Installation Helmut β€”Lotti Da Vinci Exhibition β€”Nickelodeon Kids Choice Awards β€”Soundwave β€”Vogue β€”Aussie Cook Off β€”Grasshopper β€”David Campbell 09 Oz Tour β€”Mary Poppins Pure Launch β€”Foxtel Lap β€”Bacardi Express β€”Defquon 1 β€”Blueprint Festival β€”Hill Top Hoods β€”Police Legacy Ball β€”Telstra Roadshow β€”AFL Grand Final β€”Wespac Christmas Party β€”The Prodigy β€”South Wharf Display Pompeii β€”Louis Vitton β€”Movember β€”Chanel Good Weekend β€”25th Anniversary Robbie Williams β€”Vitta Expo β€”Carols by Candlelight β€”Sensation White β€”2Day FM β€”NYE 08 β€”Short Stack Days Like This Chinese New Year / Dragon Boat Races β€”Sunset Sounds β€”The Pink Floyd Experience β€”Laneway Festival β€”Footscray β€”Magic Millions β€”Coca Cola Bottle Blast Glenelg AR β€”Rahman Bollywood β€”Neways Convention β€”Australian Open Summerdayze β€”Australia Day (Penrith) β€”Military Tattoo β€”SCEC Military Expo β€”Loreal Fashion Week β€”Future Music β€”Twilight Q & A Session β€”Luna Park β€”Star Trek Worldwide Launch β€”A Tribe Called Quest β€”Winterfest β€”Fuji-Xerox β€”Franklins β€”EB Games β€”Youth Festival β€”Turbine Hall WWF β€”Coles Road Show β€”Motor Show β€”Knox Street β€”Fair Safety Expo β€”World's Funniest Island β€”Red Bull β€”Flugtag Clipsal β€”500 Golf Masters β€”Powder Finger Arias Cointreau Ball β€”ACLA National Conference β€”Orica Amway Concerts β€”Masterchef β€”Coffee Festival β€”Bridal Expo β€”Designex Sydney on Sale β€”Mind Body Spirit Festival β€”Home Show β€”Good Food and Wine Show β€”Australian Gaming Expo β€”Westpac AGM β€”Telstra Next G Launch β€”Brownlow Medal Awards β€”Crown Palladium β€”Melboune AAMI β€”Neighbourhood Earth 2021 β€”Rugby League Grand Final 2021 β€”Van Gogh Alive Adelaide/Brisbane β€”Sydney IMAX AV Installation β€”2021 Queensland AACSF State Champs β€”Asia Pacific Cities Summit β€”Ray White Annual Awards β€”WA 2021 State Awards β€”Pixar Putt β€”Imdex 40th Birthday β€”

SHS General Policy - P011

Every Show Support employee is committed to the delivery of positive experiences and excellence ...

Show Support | 9th June 2019

The General Policy has been implemented to assist all Crew Members to clearly understand their obligations when representing Show Support (link below).

https://www.showsupport.com.au/policy/general-policy/

Please contact Ops or check your booking SMS messages to find the current password to access the General Policy. Please read important points below:

  • The About Show Support introduction of the General Policy states: Show Support is committed to providing the best possible service in the market, without compromising on Worker Health and Safety. Every Show Support employee is committed to the delivery of positive experiences and excellence, and that’s why our clients come back and ask for us.
  • This General Policy is the starting point for understanding all of your responsibilities. It sets out in simple shortened form the ground rules about how you should be doing your job. The detailed expectations and processes are then further expanded upon in specific Policies that deal with the specifics of various subjects.Β 

Show Support Core Values

At Show Support, we want our crewing services team to keep in mind two key core values. These are quite simple:

  • Work Hard
  • Stay Positive

Core Value #1: Work Hard

  • Show Support is committed to adhering to an excellent working standard. We will go above and beyond for our clients. You should show initiative wherever possible, rather than waiting around and being told what to do. Part of what sets Show Support apart from the competition is that you have the required experience, skills and work ethic, and you can put those talents to good use with some common sense to make the client happy.
  • Clients notice, and we do get feedback about specific employees all the time. Employees who work to not only do the minimum but who think and work smart for the client are more likely to be requested by clients for future jobs. Show Support promotes a collaborative working environment, with an emphasis on teamwork. It is expected that you will always help others in trouble.

In practice, this means, when you’re on a gig, understand that Show Support has been hired to do the hard work. When directed to complete tasks, you should do them as quickly and effectively as possible.

Once each task is finished, let your Crew Chief, supervisor or client know immediately, so they can assign you with a new task.

Core Value #2: Stay Positive

  • Show Support understands that the nature of some of the gigs you work will be hard. A client is paying us to deal with these challengesβ€”it is literally a key aspect of the job to stay positive.
  • It is often the case that the only reason the client has booked Show Support is because we’re able to do these harder tasks, and because we have the reputation of getting it done while maintaining the positive attitude.
  • Of course, if you’re concerned about your health and safety, we want you to tell your supervisor or Operations immediately. Otherwise, you are hired for a job, and every role has a part to play. This means that in practice you might, as part of your squad’s designated workload, be the one to be carrying equipment up and down stairs, or doing safety checks repeatedly.

You are expected to follow all lawful and reasonable directions from your supervisor or the client. If you are so instructed, you must not complain, refuse to follow instructions, or act in any way that could impact Show Support’s reputation with the client.

While you are at a gig, you are always expected to be cool and professional, even in the face of adversity.

While you are at a gig, you are expected to be discrete, and speak to your managers and peers about your concerns only when it cannot reflect poorly on Show Support’s reputation with the clients

 

The General Policy explains notes about Show Support’s employment policies and information of what might occur in the event of policy breaches (see below).

What if you breach the Policies?

  • If you do not act in accordance with these Policies, you are acting in breach of these Policies. The main downside of breaching Policies is that it will adversely affect your Ranking.
  • However, depending on the seriousness of your breach, it may result in:
    • you being removed from a work site.
    • you being issued a formal warning, which will go on your employment file.
    • your scheduled gigs being cancelled
  • In serious cases, if you repeatedly breach Policies, or commit a breach that is in itself serious, Show Support may terminate you summarily for reasons of gross misconduct.

All Crew Members should read the General Policy for explanations of the following topics:

Ranking and Feedback

  • How the Ranking System works
  • Feedback and Complaints
  • Health and Safety Concerns

Booking You for Gigs

  • Responding to Bookings for Gigs
  • Double Bookings
  • Reserve Bookings
  • “Stand By” Shifts
  • Shift Redirects
  • Timesheets

While at a Gig

  • Attendance
  • Behaviour while on a Gig
  • Investigations and warnings

Start and Finish Times

  • ScheduledΒ  Start Time (SST) and Recommended Show Time (RST)
  • Lateness to Shift
  • Finish Times
  • Stay for Minimum Call
  • Breaks

Special Conditions of Certain Gigs

  • Inductions
  • Change of Activity

Outside of Gigs

  • Travel to and from Work

Appearances and Reputation

  • Public representations and social media
  • Presentation
  • Hot weather
  • Wet weather
  • Personal Hygiene
  • Tools

Work Health and Safety

  • Your responsibility to work health and safety
  • PPE (Personal Protective Equipment)
  • Hydration
  • Extreme Weather
  • Improvements protocol

 

Chain of Command

  • How the chain of command works

 

Contact During Shifts

  • Solicitation
  • Mobile Devices
  • Photographs
  • Return to Factory

Reimbursements

  • Reimbursements

 

 

 

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