β€”ParraChute Sydney 2024 β€”The EAR - BMW DOTY Sydney 2024 β€”Elvis Costello Sydney 2024 β€”Kayo 24 Brisbane 2024 β€”Law Society @ICC Sydney 2024 β€”James Bay Canberra 2024 β€”Perth Caravan and Camping Show Perth 2024 β€”Audi Driving Exp Sydney 2024 β€”W4W Sydney 2024 β€”Red Hot Summer Tour Ballarat Melbourne 2024 β€”Alibaba Sydney 2024 β€”P!nk Melbourne 2024 β€”Hello Sunshine Festival Melbourne 2024 β€”West Side Story Sydney 2024 β€”James Bay Sydney 2024 β€”Cirque du Soleil Melbourne 2024 β€”Rocky Horror Picture Show Sydney 2024 β€”Alice’s Adventures in Wonderland Capitol Theatre Sydney 2024 β€”Jay Chou Sydney 2024 β€”Harry Potter: A Forbidden Forest Experience Melbourne 2024 β€”Lion King Melbourne 2024 β€”Steve Lacy Concert Sydney 2024 β€”The Wizzard of Oz Sydney 2024 β€”Pixar Putt Melbourne 2024 β€”Australian Open Load Out Melbourne 2024 β€”Red Hot Summer Tour Adelaide 2024 β€”A Christmas Carol Melbourne 2024 β€”United Cup Sydney 2024 β€”Australia Day Sydney 2024 β€”Symphony Under the Stars Sydney 2024 β€”LEGO Rebuild the World Melbourne 2024 β€”Rolling Stone Awards Sydney 2024 β€”Sumo International Downunder Melbourne 2024 β€”BANANALAND Sydney 2024 β€”Space Jam: Toons vs Goons Perth 2024 β€”Pink's 'Summer Carnival' Tour Sydney 2024 β€”GLORIA The Tour - Sam Smith Concert Brisbane 2023 β€”Indo-Pacific Trade Fair - ICC Sydney 2023 β€”Blood Expo Melbourne 2023 β€”AFL Brisbane 2023 β€”Melbourne Cup 2023 β€”Luna Park Dream Circus Sydney 2023 β€”Brisbane International Film Festival 2023 β€”Supanova Comic Con and Gaming Adelaide 2023 β€”Cabaret de Paris Sydney 2023 β€”Sydney Opera House 50th Anniversary 2023 β€”Castle Towers Rebuild the World LEGO β€”Under The Southern Stars 2022 β€”The Famous Spiegeltent - Melbourne 2022 β€”Pinchgut Opera Australia 2022 β€”Monster Truck Mania Sydney 2022 β€”Veritas Events Australia 2022 β€”Holi in Australia 2022 β€”AFLW Awards Australia 2022 β€”Parramatta Nights 2022 β€”L.A.B Australian Tour 2022 β€”GFA Charity House 2022 β€”Men Matter Raceday - Aquis Gold Coast Turf Club 2022 β€”Hockey Dad Australia 2022 β€”Commonwealth Games trials Swimming Adelaide 2022 β€” Sydney Gay and Lesbian Mardi Gras celebrations with TikTok 2022 β€” Ace Boxing Australia 2022 β€”2022 AFL Connect β€”Fire Stories - BMWHI - Blue Mountains World Heritage Institute 2022 β€”Circus of Illusion Australia 2022 β€”2022 ANZAC Day services on Redlands Coast β€”Accounting Business Expo ICC Sydney 2022 β€”Brisbane Writers Festival 2022 β€”ASFA Conference 2022 β€”Metropolis: The Lost - Melbourne Symphony Orchestra 2022 β€”Australian Fashion Week 2022 β€”Deep Dive into Tech Consulting 2022 β€”Spotify 2022 β€”INDO PACIFIC International Maritime Exposition ICC Sydney 2022 β€”Cabaret De Paris - A Burlesque Extravaganza 2022 β€”Queensland's Best Music Festivals 2022 β€”Tyro Events 2022 β€”Melbourne Cup Carnival 2022 β€”Trade Shows Worldwide - Australia - 2022/2023 β€”Vivid Sydney 2022 β€”Queensland Cricket 2022 β€”Moulin Rouge! The Musical: New York 2022 β€”An American In Paris - Australian Tour 2022 β€”Girl From The North Country Australia 2022 β€”Jagged Little Pill Australia 2022 β€”Salesforce World Tour Sydney 2022 β€”Night's at the Museum 2022 β€”Pixar Putt 2022 β€”St Patrick's Day Parade 2022 β€”Rock in the Park Festival 2022 β€”Ninja Warrior 2022 β€”Sushi Mango 2022 β€”The Wiggles - Fruit Salad TV Big Show Tour 2022 β€”Paw Patrol Live Sydney, Newcastle, Melbourne, Adelaide, Brisbane 2022 β€”Handa Opera Sydney 2022 β€”Carols By Candlelight 2021, Sydney / Melbourne / Brisbane β€”Sydney Festival 2022 β€”Field Day NYD 2022 β€”Elevate Festival at Cahill Expressway β€”Breakfast at the Palace at GCEC β€”Taikoz at Darling Quarter Theatre β€”Summer Lights and Christmas Brights at Prahan Sq β€”Paw Patrol - Nationwide β€”EPIK at Sydney Show Grounds β€”Melbourne Symphony Orchestra Live at the Bowl β€”The Chase β€”The Voice β€”State of Origin Game 2021 β€”The Australian Swimming Trials β€”LEGO Classic Play Zone β€”The Masked Singer β€”Magic Mike β€”Supernova β€”Sydney Winter Festival β€”Mary Poppins The Musical β€”The Song Writers Festival β€”Star Wars Day β€”The Weakest Link β€”Come Dance With Me β€”Amy Shark β€”All Star Cheerleading - Spirits of AASCF & Dance Doubles β€”Fuzzy Summer in the Domain β€”Loudness - Wine Machine β€”Mardi Gras 2021 β€”The Carol King Musical 2021 β€”La Traviata Sydney Harbour Opera 2021 β€”Australian Open 2021 β€”Sydney Festival 2021 β€”Hamilton - The Musical β€”Frozen β€”Hillsong β€”Big Brother β€”Carols at the Domain - The ICC β€”Pixar Putt 2020 / 2021 - Sydney, Perth, Brisbane, Melbourne β€”AFL Grand Final β€”Cirque Du Soleil 2020 β€”The Voice, 2019 β€”Australia's got talent 2019 β€”Underworld, Opera House 2019 β€”The Cure, Opera House 2019 β€”Pixar Putt Putt Golf Darling Harbour β€”Brandenburg Symphony Orchestra β€”Vivid, River of Light β€”Vivid, Opera House Projection β€”Vivid, Argyle Arch Projection β€”Vivid, MCA Projection β€”Vivid, Customs House Projection β€”Thirteen ways to look at birds feat Paul Kelly β€”Sydney Symphony Orchestra β€”Crooked colours, Enmore Theatre 2019 β€”Ultra festival 2019 β€”Killswitch Engage, Parkway Drive Tour 2019 β€”Tash Sultana Tour 2019 β€”Australian International Airshow 2019 β€”Formula 1 Grand Prix Melbourne β€”Rufus β€”Graham Tour β€”Tash Sultana β€”MTV Unplugged presents The Rubins β€”Pointless (TV Show) β€”Allan Border Medal β€”Dancing with the Stars 2019 β€”Sydney Festival β€”Australian Open β€”Book of Mormons β€”Charlie and the Chocolate Factory The Musical Premiere β€”Brainiacs Live Australian Stage β€”Jeremy Clarkson Grand Tour β€”Cirque Du Soleil - Toruk β€”ASEAN Counter Terrorist Special Summit 2018 β€”The Empire Strips Back β€”Dita Von Teese - The art of Teese β€”Carmen (opera) β€”The Nose (opera) β€”Aida (opera) β€”The Carol King β€”Kinky Boots β€”Burning Floor β€”The American Idiot Tour (musical) β€”Beautiful The Musical β€”Peter Pan The Musical β€”Strange Things ( Netflix) β€”Peking Duk β€”CSN David Jones β€”YouTube Brandcas

SHS General Policy - P011

Every Show Support employee is committed to the delivery of positive experiences and excellence ...

Show Support | 9th June 2019

The General Policy has been implemented to assist all Crew Members to clearly understand their obligations when representing Show Support (link below).

https://www.showsupport.com.au/policy/general-policy/

Please contact Ops or check your booking SMS messages to find the current password to access the General Policy. Please read important points below:

  • The About Show Support introduction of the General Policy states: Show Support is committed to providing the best possible service in the market, without compromising on Worker Health and Safety. Every Show Support employee is committed to the delivery of positive experiences and excellence, and that’s why our clients come back and ask for us.
  • This General Policy is the starting point for understanding all of your responsibilities. It sets out in simple shortened form the ground rules about how you should be doing your job. The detailed expectations and processes are then further expanded upon in specific Policies that deal with the specifics of various subjects.Β 

Show Support Core Values

At Show Support, we want our crewing services team to keep in mind two key core values. These are quite simple:

  • Work Hard
  • Stay Positive

Core Value #1: Work Hard

  • Show Support is committed to adhering to an excellent working standard. We will go above and beyond for our clients. You should show initiative wherever possible, rather than waiting around and being told what to do. Part of what sets Show Support apart from the competition is that you have the required experience, skills and work ethic, and you can put those talents to good use with some common sense to make the client happy.
  • Clients notice, and we do get feedback about specific employees all the time. Employees who work to not only do the minimum but who think and work smart for the client are more likely to be requested by clients for future jobs. Show Support promotes a collaborative working environment, with an emphasis on teamwork. It is expected that you will always help others in trouble.

In practice, this means, when you’re on a gig, understand that Show Support has been hired to do the hard work. When directed to complete tasks, you should do them as quickly and effectively as possible.

Once each task is finished, let your Crew Chief, supervisor or client know immediately, so they can assign you with a new task.

Core Value #2: Stay Positive

  • Show Support understands that the nature of some of the gigs you work will be hard. A client is paying us to deal with these challengesβ€”it is literally a key aspect of the job to stay positive.
  • It is often the case that the only reason the client has booked Show Support is because we’re able to do these harder tasks, and because we have the reputation of getting it done while maintaining the positive attitude.
  • Of course, if you’re concerned about your health and safety, we want you to tell your supervisor or Operations immediately. Otherwise, you are hired for a job, and every role has a part to play. This means that in practice you might, as part of your squad’s designated workload, be the one to be carrying equipment up and down stairs, or doing safety checks repeatedly.

You are expected to follow all lawful and reasonable directions from your supervisor or the client. If you are so instructed, you must not complain, refuse to follow instructions, or act in any way that could impact Show Support’s reputation with the client.

While you are at a gig, you are always expected to be cool and professional, even in the face of adversity.

While you are at a gig, you are expected to be discrete, and speak to your managers and peers about your concerns only when it cannot reflect poorly on Show Support’s reputation with the clients

 

The General Policy explains notes about Show Support’s employment policies and information of what might occur in the event of policy breaches (see below).

What if you breach the Policies?

  • If you do not act in accordance with these Policies, you are acting in breach of these Policies. The main downside of breaching Policies is that it will adversely affect your Ranking.
  • However, depending on the seriousness of your breach, it may result in:
    • you being removed from a work site.
    • you being issued a formal warning, which will go on your employment file.
    • your scheduled gigs being cancelled
  • In serious cases, if you repeatedly breach Policies, or commit a breach that is in itself serious, Show Support may terminate you summarily for reasons of gross misconduct.

All Crew Members should read the General Policy for explanations of the following topics:

Ranking and Feedback

  • How the Ranking System works
  • Feedback and Complaints
  • Health and Safety Concerns

Booking You for Gigs

  • Responding to Bookings for Gigs
  • Double Bookings
  • Reserve Bookings
  • “Stand By” Shifts
  • Shift Redirects
  • Timesheets

While at a Gig

  • Attendance
  • Behaviour while on a Gig
  • Investigations and warnings

Start and Finish Times

  • ScheduledΒ  Start Time (SST) and Recommended Show Time (RST)
  • Lateness to Shift
  • Finish Times
  • Stay for Minimum Call
  • Breaks

Special Conditions of Certain Gigs

  • Inductions
  • Change of Activity

Outside of Gigs

  • Travel to and from Work

Appearances and Reputation

  • Public representations and social media
  • Presentation
  • Hot weather
  • Wet weather
  • Personal Hygiene
  • Tools

Work Health and Safety

  • Your responsibility to work health and safety
  • PPE (Personal Protective Equipment)
  • Hydration
  • Extreme Weather
  • Improvements protocol

 

Chain of Command

  • How the chain of command works

 

Contact During Shifts

  • Solicitation
  • Mobile Devices
  • Photographs
  • Return to Factory

Reimbursements

  • Reimbursements

 

 

 

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