The General Policy has been implemented to assist all Crew Members to clearly understand their obligations when representing Show Support (link below).
Please contact Ops or check your booking SMS messages to find the current password to access the General Policy. Please read important points below:
- The About Show Support introduction of the General Policy states: Show Support is committed to providing the best possible service in the market, without compromising on Worker Health and Safety. Every Show Support employee is committed to the delivery of positive experiences and excellence, and that’s why our clients come back and ask for us.
- This General Policy is the starting point for understanding all of your responsibilities. It sets out in simple shortened form the ground rules about how you should be doing your job. The detailed expectations and processes are then further expanded upon in specific Policies that deal with the specifics of various subjects.
Show Support Core Values
At Show Support, we want our crewing services team to keep in mind two key core values. These are quite simple:
- Work Hard
- Stay Positive
Core Value #1: Work Hard
- Show Support is committed to adhering to an excellent working standard. We will go above and beyond for our clients. You should show initiative wherever possible, rather than waiting around and being told what to do. Part of what sets Show Support apart from the competition is that you have the required experience, skills and work ethic, and you can put those talents to good use with some common sense to make the client happy.
- Clients notice, and we do get feedback about specific employees all the time. Employees who work to not only do the minimum but who think and work smart for the client are more likely to be requested by clients for future jobs. Show Support promotes a collaborative working environment, with an emphasis on teamwork. It is expected that you will always help others in trouble.
In practice, this means, when you’re on a gig, understand that Show Support has been hired to do the hard work. When directed to complete tasks, you should do them as quickly and effectively as possible.
Once each task is finished, let your Crew Chief, supervisor or client know immediately, so they can assign you with a new task.
Core Value #2: Stay Positive
- Show Support understands that the nature of some of the gigs you work will be hard. A client is paying us to deal with these challenges—it is literally a key aspect of the job to stay positive.
- It is often the case that the only reason the client has booked Show Support is because we’re able to do these harder tasks, and because we have the reputation of getting it done while maintaining the positive attitude.
- Of course, if you’re concerned about your health and safety, we want you to tell your supervisor or Operations immediately. Otherwise, you are hired for a job, and every role has a part to play. This means that in practice you might, as part of your squad’s designated workload, be the one to be carrying equipment up and down stairs, or doing safety checks repeatedly.
You are expected to follow all lawful and reasonable directions from your supervisor or the client. If you are so instructed, you must not complain, refuse to follow instructions, or act in any way that could impact Show Support’s reputation with the client.
While you are at a gig, you are always expected to be cool and professional, even in the face of adversity.
While you are at a gig, you are expected to be discrete, and speak to your managers and peers about your concerns only when it cannot reflect poorly on Show Support’s reputation with the clients
The General Policy explains notes about Show Support’s employment policies and information of what might occur in the event of policy breaches (see below).
What if you breach the Policies?
- If you do not act in accordance with these Policies, you are acting in breach of these Policies. The main downside of breaching Policies is that it will adversely affect your Ranking.
- However, depending on the seriousness of your breach, it may result in:
- you being removed from a work site.
- you being issued a formal warning, which will go on your employment file.
- your scheduled gigs being cancelled
- In serious cases, if you repeatedly breach Policies, or commit a breach that is in itself serious, Show Support may terminate you summarily for reasons of gross misconduct.
All Crew Members should read the General Policy for explanations of the following topics:
Ranking and Feedback
- How the Ranking System works
- Feedback and Complaints
- Health and Safety Concerns
Booking You for Gigs
- Responding to Bookings for Gigs
- Double Bookings
- Reserve Bookings
- “Stand By” Shifts
- Shift Redirects
While at a Gig
- Behaviour while on a Gig
- Investigations and warnings
Start and Finish Times
- Scheduled Start Time (SST) and Recommended Show Time (RST)
- Lateness to Shift
- Finish Times
- Stay for Minimum Call
Special Conditions of Certain Gigs
- Change of Activity
Outside of Gigs
- Travel to and from Work
Appearances and Reputation
- Public representations and social media
- Hot weather
- Wet weather
- Personal Hygiene
Work Health and Safety
- Your responsibility to work health and safety
- PPE (Personal Protective Equipment)
- Extreme Weather
- Improvements protocol
Chain of Command
- How the chain of command works
Contact During Shifts
- Mobile Devices
- Return to Factory