Pro-Activity – When finished a task, go directly to the crew chief or client and inform them that you have finished the task and ask for another task. This is as easy as saying “I’m finished over there, how can I make myself useful?”. Pro-activity is also important at the start of the shift, i.e if the truck is ready to be unpacked, don’t wait for the client to open the doors (while the crew stands around talking about the weather) be the first to open the doors of the truck or to start the unload / load etc). Pro-Activity is the hallmark of high level customer service. As an individual, pro-activity makes you a valuable member of the team, as a team, pro-activity distinguishes us from our competition.
SHS Polo or Black Polo Shirt, in good condition, Tucked in at all times before arrival and throughout shift.
Long Black Pants, in Good Condition, for all indoor Corporate Venue Jobs.
Shorts, in good condition, can be worn on outdoor jobs between the months of September and April.
SHS waist pack (with tools – Multitool + Shifter) or tool belt to be worn throughout each and every shift.
Black steel cap boots, in good condition, to be worn on every shift.
Long hair to be tied back neatly.
Long Beard to be combed, short beards to be trimmed and neat and those without beards to be clean shaven on every shift.
3. Reliability – Each crew member should aim to arrive to site 15 minutes before the start of shift so as to be ready to start with tools out at the start of shift time and be briefed at tool box talks before start of shift.
4. Attitude – Each crew member should show equal respect to all colleagues, be hardworking and a team player working with humility. The Attitude you bring to work should be positive, if there are issues in your life outside of work, use work as a getaway, if there are no issues in your life outside of work, the last thing you want is your colleagues to bring you down due to their issues they bring to work, so this one works both ways. Bring the best attitude possible to work.
5. Following Instruction – There are many ways to skin a cat, the best way to skin a cat when on a job, is the client’s way. If you and another crew member have a different view on how things should be done, as long as the job is going to get done, it doesn’t matter too much so don’t spend too much energy on insisting it be done your way.
6. Respect – Whether you have 20 years experience or 6 months experience, you are expected to treat your colleagues and everyone else onsite with a basic minimum level of respect. If working alongside a crew member with less experience than you, rolling your eyes, complaining to other colleagues or giving the ‘green’ crew member a hard time doesn’t help anyone. In these situations it is your role to take the ‘Green’ crew member under your wing and impart as much knowledge as you can whilst your working with them. This way, next time you work with them, they will not only be more help to you, but more help to the client which will ensure the client remains happy and as such, continues to provide SHS crew, including yourself, with work.
It is imperative that all crew maintain standards of reliability. Reliability doesn’t just start with being on time, it begins from the very moment you accept a shift and includes:
Making yourself available for communication with Operations regarding any changes or specifics of that shift.
Being flexible with shift times if the shift is brought forward or extended due to unforeseen changes in scheduling of an event.
Ensuring that you have brought all required tools to the shift and carrying minimum expected tools on person throughout shift i.e Multitool, Shifter, Podger.
Not pulling out of the shift once scheduling has been locked down and you have been confirmed onto that shift.
Staying back with the client if the job is not complete when original call time is up. (Crew must allow up to three hours past call time to stay back as jobs don’t always finish on time.)
Sending in your shift times after the shift has been completed or logging off through the Crewgo App.
Failing to meet the above points of reliability will often result in you letting your team mates down or letting the client down.
Calling to pull out of a shift will often affect the balancing of the whole schedule, creating additional work for Operations and putting a strain on your colleagues out in the field. Not sending in your shift times creates extra work for operations as they then have to chase up your times. Even if you have the best presentation and are the most pro-active person onsite, if you fail to be reliable, this will affect your ranking and may even result in dismissal.
Working at Show Support gives you the opportunity to work with some of the best individuals and some of the largest organisations within the business, reliability is not an option, it is a pre-requisite of your employment.
Being reliable can be seen as one of the most important aspects of your character, both on the job and in life itself.