β€”ParraChute Sydney 2024 β€”The EAR - BMW DOTY Sydney 2024 β€”Elvis Costello Sydney 2024 β€”Kayo 24 Brisbane 2024 β€”Law Society @ICC Sydney 2024 β€”James Bay Canberra 2024 β€”Perth Caravan and Camping Show Perth 2024 β€”Audi Driving Exp Sydney 2024 β€”W4W Sydney 2024 β€”Red Hot Summer Tour Ballarat Melbourne 2024 β€”Alibaba Sydney 2024 β€”P!nk Melbourne 2024 β€”Hello Sunshine Festival Melbourne 2024 β€”West Side Story Sydney 2024 β€”James Bay Sydney 2024 β€”Cirque du Soleil Melbourne 2024 β€”Rocky Horror Picture Show Sydney 2024 β€”Alice’s Adventures in Wonderland Capitol Theatre Sydney 2024 β€”Jay Chou Sydney 2024 β€”Harry Potter: A Forbidden Forest Experience Melbourne 2024 β€”Lion King Melbourne 2024 β€”Steve Lacy Concert Sydney 2024 β€”The Wizzard of Oz Sydney 2024 β€”Pixar Putt Melbourne 2024 β€”Australian Open Load Out Melbourne 2024 β€”Red Hot Summer Tour Adelaide 2024 β€”A Christmas Carol Melbourne 2024 β€”United Cup Sydney 2024 β€”Australia Day Sydney 2024 β€”Symphony Under the Stars Sydney 2024 β€”LEGO Rebuild the World Melbourne 2024 β€”Rolling Stone Awards Sydney 2024 β€”Sumo International Downunder Melbourne 2024 β€”BANANALAND Sydney 2024 β€”Space Jam: Toons vs Goons Perth 2024 β€”Pink's 'Summer Carnival' Tour Sydney 2024 β€”GLORIA The Tour - Sam Smith Concert Brisbane 2023 β€”Indo-Pacific Trade Fair - ICC Sydney 2023 β€”Blood Expo Melbourne 2023 β€”AFL Brisbane 2023 β€”Melbourne Cup 2023 β€”Luna Park Dream Circus Sydney 2023 β€”Brisbane International Film Festival 2023 β€”Supanova Comic Con and Gaming Adelaide 2023 β€”Cabaret de Paris Sydney 2023 β€”Sydney Opera House 50th Anniversary 2023 β€”Castle Towers Rebuild the World LEGO β€”Under The Southern Stars 2022 β€”The Famous Spiegeltent - Melbourne 2022 β€”Pinchgut Opera Australia 2022 β€”Monster Truck Mania Sydney 2022 β€”Veritas Events Australia 2022 β€”Holi in Australia 2022 β€”AFLW Awards Australia 2022 β€”Parramatta Nights 2022 β€”L.A.B Australian Tour 2022 β€”GFA Charity House 2022 β€”Men Matter Raceday - Aquis Gold Coast Turf Club 2022 β€”Hockey Dad Australia 2022 β€”Commonwealth Games trials Swimming Adelaide 2022 β€” Sydney Gay and Lesbian Mardi Gras celebrations with TikTok 2022 β€” Ace Boxing Australia 2022 β€”2022 AFL Connect β€”Fire Stories - BMWHI - Blue Mountains World Heritage Institute 2022 β€”Circus of Illusion Australia 2022 β€”2022 ANZAC Day services on Redlands Coast β€”Accounting Business Expo ICC Sydney 2022 β€”Brisbane Writers Festival 2022 β€”ASFA Conference 2022 β€”Metropolis: The Lost - Melbourne Symphony Orchestra 2022 β€”Australian Fashion Week 2022 β€”Deep Dive into Tech Consulting 2022 β€”Spotify 2022 β€”INDO PACIFIC International Maritime Exposition ICC Sydney 2022 β€”Cabaret De Paris - A Burlesque Extravaganza 2022 β€”Queensland's Best Music Festivals 2022 β€”Tyro Events 2022 β€”Melbourne Cup Carnival 2022 β€”Trade Shows Worldwide - Australia - 2022/2023 β€”Vivid Sydney 2022 β€”Queensland Cricket 2022 β€”Moulin Rouge! The Musical: New York 2022 β€”An American In Paris - Australian Tour 2022 β€”Girl From The North Country Australia 2022 β€”Jagged Little Pill Australia 2022 β€”Salesforce World Tour Sydney 2022 β€”Night's at the Museum 2022 β€”Pixar Putt 2022 β€”St Patrick's Day Parade 2022 β€”Rock in the Park Festival 2022 β€”Ninja Warrior 2022 β€”Sushi Mango 2022 β€”The Wiggles - Fruit Salad TV Big Show Tour 2022 β€”Paw Patrol Live Sydney, Newcastle, Melbourne, Adelaide, Brisbane 2022 β€”Handa Opera Sydney 2022 β€”Carols By Candlelight 2021, Sydney / Melbourne / Brisbane β€”Sydney Festival 2022 β€”Field Day NYD 2022 β€”Elevate Festival at Cahill Expressway β€”Breakfast at the Palace at GCEC β€”Taikoz at Darling Quarter Theatre β€”Summer Lights and Christmas Brights at Prahan Sq β€”Paw Patrol - Nationwide β€”EPIK at Sydney Show Grounds β€”Melbourne Symphony Orchestra Live at the Bowl β€”The Chase β€”The Voice β€”State of Origin Game 2021 β€”The Australian Swimming Trials β€”LEGO Classic Play Zone β€”The Masked Singer β€”Magic Mike β€”Supernova β€”Sydney Winter Festival β€”Mary Poppins The Musical β€”The Song Writers Festival β€”Star Wars Day β€”The Weakest Link β€”Come Dance With Me β€”Amy Shark β€”All Star Cheerleading - Spirits of AASCF & Dance Doubles β€”Fuzzy Summer in the Domain β€”Loudness - Wine Machine β€”Mardi Gras 2021 β€”The Carol King Musical 2021 β€”La Traviata Sydney Harbour Opera 2021 β€”Australian Open 2021 β€”Sydney Festival 2021 β€”Hamilton - The Musical β€”Frozen β€”Hillsong β€”Big Brother β€”Carols at the Domain - The ICC β€”Pixar Putt 2020 / 2021 - Sydney, Perth, Brisbane, Melbourne β€”AFL Grand Final β€”Cirque Du Soleil 2020 β€”The Voice, 2019 β€”Australia's got talent 2019 β€”Underworld, Opera House 2019 β€”The Cure, Opera House 2019 β€”Pixar Putt Putt Golf Darling Harbour β€”Brandenburg Symphony Orchestra β€”Vivid, River of Light β€”Vivid, Opera House Projection β€”Vivid, Argyle Arch Projection β€”Vivid, MCA Projection β€”Vivid, Customs House Projection β€”Thirteen ways to look at birds feat Paul Kelly β€”Sydney Symphony Orchestra β€”Crooked colours, Enmore Theatre 2019 β€”Ultra festival 2019 β€”Killswitch Engage, Parkway Drive Tour 2019 β€”Tash Sultana Tour 2019 β€”Australian International Airshow 2019 β€”Formula 1 Grand Prix Melbourne β€”Rufus β€”Graham Tour β€”Tash Sultana β€”MTV Unplugged presents The Rubins β€”Pointless (TV Show) β€”Allan Border Medal β€”Dancing with the Stars 2019 β€”Sydney Festival β€”Australian Open β€”Book of Mormons β€”Charlie and the Chocolate Factory The Musical Premiere β€”Brainiacs Live Australian Stage β€”Jeremy Clarkson Grand Tour β€”Cirque Du Soleil - Toruk β€”ASEAN Counter Terrorist Special Summit 2018 β€”The Empire Strips Back β€”Dita Von Teese - The art of Teese β€”Carmen (opera) β€”The Nose (opera) β€”Aida (opera) β€”The Carol King β€”Kinky Boots β€”Burning Floor β€”The American Idiot Tour (musical) β€”Beautiful The Musical β€”Peter Pan The Musical β€”Strange Things ( Netflix) β€”Peking Duk β€”CSN David Jones β€”YouTube Brandcas

SHS Work Health Safety Management System

Show Support | 11th June 2019

Dear Show Support Crew Members and Employees,

The Show Support Work Health Safety Management System – WHSMS – has been developed in consultation with our elected Safety Committee to find the best way to ensure the safety of Show Support’s workers and all personnel, wherever they work, at all times.

Any passwords for password protected material can be requested from Operations on 1300 973 016. The password is also in every booking confirmation SMS you receive.Β 

All Crew Members and Employees can contact 1300973016 or ops@showsupport.com.auΒ or the Feedback form 24 / 7 to get through to the Show Support management team. For any concerns about management, email hr@showsupport.com.auΒ and / or the Feedback form.

There are articles in the Blog Page of the Show Support website with detailed information about aspects of the WHSMS.

The purpose of this article is to explain the entire system as a whole.

Every single Show Support Crew Member, employee or contractor is a valued and respected part of our team. As such, management treats each member’s feedback on important safety issues very seriously. That is why we have developed a Work Health Safety Management System that is easy to access, easy to understand and easy to use, and puts everyone in direct touch with the Operations team 24 hours per day.

It is important to note that Show Support provides on-hired labour to our clients who have a primary duty of care to ensure you are kept safe in the working environment at all times. The Show Support WHSMS has been developed not to replace the Safety Management Systems used by our clients, but to work as an extra layer of safety. At Show Support, we can not stress highly enough that there is no such thing as too much safety.

In the event that a senior Crew Member or Crew Chief is not onsite to perform Venue Safety Inspections and to provide a Tool Box Talk and training, then the client is responsible for Work Health and Safety on the job. That does not mean that you must blindly follow instructions from the client that may put you at risk. On the contrary, that is when you can and must use the Show Support WHSMS to your advantage to ensure that all work is performed safely in a manner that will safeguard the health and safety of Show Support Crew Members and all personnel in each workplace. At all times, please put safety first for you, your colleagues and anyone in the workplace and use the easy forms provided to alert us of any possible Incidents or Safety Issues.

The Show Support WHSMS also covers our Operations team members and office staff employees who are experienced with our WHSMS system and also have a responsibility to use the resources provided to report any safety issues encountered, no matter how big or small.

In the event you believe that the methods of work used by a Show Support client could pose a safety risk, then you have the right to request to stop work and assess the situation to implement any necessary control measures to ensure the job can be safely conducted before resuming your tasks. These events should be extremely rare, if they happen call 1300 973 016 immediately. In addition use the Report Safety Issue form.

In summary, you do not have to perform any tasks that make you feel unsafe.

The forms on the website listed below will automatically send an email to our Operations team when the form is submitted, for record keeping. All forms can be used by any Show Support Crew Member or employee or Client or Safety Officer or Venue Manager or Venue employee, or anyone related to the workplace where our jobs take place and Show Support personnel are engaged. Clients most usually will use the equivalent Safe Work procedures in place for their company.

Anyone is welcome to participate in the Show Support Work Health Safety Management System and anyone can use the forms on our website to notify the Show Support Operations team and management about any safety matters.

The WHSMS forms are always accessible on the internet, on your mobile phone, in a mobile responsive format, on the Show Support website under the WHS tab. There are paper versions that may be used as a backup.

Show Support’s WHSMS is made up of the following:

  1. WHS Policies
  2. WHS Safe Work Procedures
  3. SWMS – Safe Work Method Statements
  4. Venue Safety Inspections (including Risk Assessments)
  5. Safety Inductions
  6. Tool Box Talks
  7. Competency Assessments
  8. Orientation Inductions
  9. Incident Report Form
  10. Report Safety Issue Form
  11. Feedback Form
  12. Safety Committee

 

 

WHS Policies

All Show Support Crew Members and employees should visit the Policies Page of the website under the WHS tab in the header in order to read and abide by the WHS Policies and Employment Policies.

Our first policy is the Show Support Health and Safety Policy P001.

Every Crew Member and employee must read this and ensure they are aware of their obligations under the policy (see excerpt below).

  • taking responsibility for the health and safety of themselves and their fellow workmates;
  • not compromising personal health and safety in the mistaken belief that other requirements are more important;
  • notifying SHS Management immediately if they discover any health or safety issue;
  • following the instructions of all SHS Management with respect to any health or safety issue; and
  • ensuring that they carry out their work duties in a safe and healthy manner;
  • considering health and safety as an integral part of their work.

One of the most important Safe Work Policies for all Crew Members and employees to be aware of is the Stop Work Policy P005. This policy ensures every worker understands they have the right to stop work on a job if they feel the work might be risky, without any fear of repercussions. The point is we would rather you refuse a task than potentially find yourself in harms’ way.

The Incident Report Policy P002Β documents how all Crew Members or employees must report any incidents, near misses or work-related injury and illnesses.

Crew Members and employees must use the Incident Report FormΒ as soon as they become aware of any incidents, near misses or work-related injury and illnesses. The IRF is easily accessible on the website under the WHS tab and the Feedback tab.

The Whistleblower Protection Policy formalises a process already in place whereby any Crew Member or employee can report information directly to management using the Feedback form on the website. If the matter is WHS related, theΒ Incident Report formΒ or the Report Safety Issue form may be better suited.

Please click here for more information on the Incident Report Form.

Please click here for more information on the Report Safety Issue Form.

WHS Safe Work Procedures

The Show Support Safe Work Procedures have been developed in house specifically to deal with the unique conditions that Show Support Crew Members work under in our industry. Once again they can be found under the WHS tab at the Procedures / SWMSΒ page. Here you can read up and become familiar with the recommended safe work procedures in areas such as:

SWMS – Safe Work Method Statements

The Safe Work Method Statement – SWMS – details the correct and safe way to perform tasks assigned to you onsite. It is important that you check the SWMS which can be found under the WHS tab in the website at Procedures / SWMS and can also be found inside your Inductions which are also contained inside each booking confirmation SMS you receive.

For Crew Chiefs the SMWS can be located inside the Venue Safety Inspection. It is also important you are trained by your Crew Chief or Client Contact during any pre job briefings or your Orientation InductionΒ or Competency Assessments. If you are unsure of any aspect of the SWMS please let your Crew Chief or Supervisor know immediately.

 

Venue Safety Inspections (including Risk Assessments)

The Venue Safety Inspection – VSI – is to be performed by Crew Chiefs or Senior Crew Members or employees to ensure the workplace is safe. If it is possible to conduct the VSI prior to Crew Members and employees entering the Venue that is best, otherwise Crew Chiefs may ‘lead the way’ by actively moving ahead of the rest of the crew and checking for hazards before they may be encountered. Any hazards may be reported and controlled using the Report Safety Issue feature within the VSI.

Please note, it is the responsibility of our client to first and foremost ensure the safety of the work site for our staff. The VSI is an extra safety precaution that can only be conducted when we have the resources, such as a senior Crew Member or employee, onsite to perform the Inspection.

In the event you believe a workplace inspection has not been performed, you may request the client contact to use the Show Support Venue Safety Inspection form. In nearly all cases, venues have been inspected by a client, venue or safety representative. If you have completed a venue or client induction then there is a good chance the venue has been inspected and has clear and professional safety systems in place.

Please click here for more information on Venue Safety Inspections.

 

Safety Inductions

The Safety Induction is also available under the WHS tab on the website and in each booking confirmation SMS you receive. The Induction should be completed in the event that you have not completed another induction for that job. Other types of inductions might be online inductions required by the venue. or inductions required by the client. Also if you have performed an induction on a bump in, it is not necessary to also perform the same induction on the bump out, as it is essentially the same job, unless the bump out happens a long time after the bump in (which very rarely occurs).

The Safety Induction is a very useful form that contains information about the Toolbox Talk as well as links to SWMS, Safe Work Policies and Procedures.

In the event of any High Risk construction work such as Forklift, EWP or Rigging, or anything requiring a Workcover High Risk License,Β  there is a button to select which prompts you to complete the pre-job checklist for the work to be performed and note the details of any machinery used. The Safety Induction must be performed on all shifts for High Risk construction work whether another induction has been performed or not because it records the machinery used and that your high risk license is current and identified.

Please click here for more information on the Safety Induction.

 

Tool Box Talks

The Show Support Tool Box Talk is a helpful guide to assist Crew Chiefs and senior Crew Members to go through common safety issues and control measures used to manage them prior to commencing work or during any appropriate time.

Senior Crew Members may read out or paraphrase the relevant information for the specific job at hand and may add any additional information they feel the job may require.

The Tool Box Talk provides helpful information about the following:

  • Fit For Work
  • PPE
  • Venue Information
  • Vehicle Movements
  • Ladders
  • Machinery
  • Communication
  • Manual Handling
  • Attitude
  • Electrical
  • Rigging
  • Weather
  • Tips
  • Reporting Incidents
  • Culture

Our Tool Box Talks can be conducted in addition to our client’s Tool Box Talk, or Venue’s Tool Box Talk or even the Safety Officer’s Tool Box Talk, or whatever the case may be. Common safety issues are dealt with in the Tool Box Talks so please read the information and become familiar with it.

For example the Tips section contains the following:

  • Railroad cables when gaffing
  • Stack cases neatly
  • Tidy up back of house areas
  • Stay OFF mobile phones (hands-free or otherwise)
  • Use a Klever Kutter instead of blades or knives for any cutting
  • Never jump, especially off truck ramps or loading docks
Β These are good measures to improve the service we provide to our clients and to reduce risks to health and safety.

Please click here for more information on Tool Box Talks.

 

Competency Assessments

Competency Assessments can be performed by SHS Senior Crew and Managers or Clients Contacts, Venue or Safety representatives.

Ultimately the client shall be responsible for assessing the suitability and skill level of SHS staff prior to authorising commencement of work.

And like all forms in the SHSWMS, the client’s representatives are welcome to use the Show Support Competency Assessment form.

Please click here for more information on Competency Assessments.

 

Orientation Induction

Orientation Inductions may be performed by SHS Senior Crew and Managers or Clients Contacts, Venue or Safety representatives.

All SHS Crew are provided an Orientation Induction before they start their first shift for Show Support. At this point they have already been recruited, reviewed all policies and procedures and undertaken an online induction and been briefed on the requirements of the job.

During the Orientation Induction, new Crew Members are briefed how to correctly lift and stack roadcases, how to load and unload vehicles correctly, roll leads and very importantly how to report all incidences and near misses using theΒ Incident Report FormΒ and how to report any Safety Issues using theΒ Report Safety Issue Form.

New Crew Members should also receive their first Competency Assessment during their first shift.

Please click here for more information on Orientation Inductions.

 

Incident Report Form

The Incident Report Form can be accessed on the Show Support website under the Feedback tab and under the WHS tab and is to be used for any incidents, near misses, accidents, injuries or damage to vehicles and / or equipment.

It is 100% vital that all Crew Members and employees know how to access and use the form and do so under any circumstances they feel may warrant it.

All Crew Members are trained to use the Incident Report Form during their Orientation Induction, before they commence their first Shift for Show Support.

Please click here for more information on Incident Report Form.

 

Report Safety Issue Form

The Report Safety Issue form is similar to what might be referred to in other industries as a Risk Matrix.

Any Crew Members or employees who encounter risky conditions in the workplace are encouraged to use the Report Safety Issue form to report any safety issue they encounter, no matter how big or small it may seem.Β  The Report Safety Issue notifies Operations by email and records the identification of the risk and the control measures that have been implemented to reduce the potential harm to Show Support Crew Members and employees.

Please click here for more information on Report Safety Issue Form.

 

Feedback Form

If you have a concern that may not be a Safety Issue or an Incident but you still feel is important enough to bring to the attention of management, then please use the discreet Feedback Form under the Feedback tab of the Show Support website. Feel free to encourage our clients and their representatives to use this form whenever they like to report anything at all.

There will be a record of the feedback should it be required and we will act on all important matters reported.

Show Support has been using the Feedback Form since May 2018 and it has proved invaluable in assisting us to improve our processes and service to clients and staff.

Please use the form for any matters you wish to bring to our attention. And Crew Member or employee who has a serious concern has a responsibility to use the Feedback Form to report it.

Please click here for more information on theΒ Β Feedback Form.

 

Safety Committee

The Safety Committee is elected annually and consists of at least 5 Health and Safety Representatives. The committee meets at least once each quarter to discuss and analyse matters of Work Health and Safety and to suggest ways to improve the WHS for all Crew Members and employees.

It has been the work of the committee to plan and implement the safe work policies, procedures, SWMS, inductions, Incident Report form, Report Safety Issue form and others so that the unique conditions faced by Show Support workers are explained to all staff during regular training by management, Crew Chiefs and Client Contacts, in language they understand.

 

Conclusion

Thank you for taking the time to read this article and for taking an interest in the Work Health Safety Management System of Show Support.

We encourage you to provide any feedback at all using the Feedback Form.

Please remain vigilant at all times and play your part in ensuring the safety of yourself and your colleagues, no matter what your role in the company may be.

We wholeheartedlyΒ appreciate your valuable contribution to Show Support and wish you all the best.

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