The Voice, 2019 Australia's got talent 2019 Underworld, Opera House 2019 The Cure, Opera House 2019 Pixar Putt Putt Golf Darling Harbour Brandenburg Symphony Orchestra Vivid, River of Light Vivid, Opera House Projection Vivid, Argyle Arch Projection Vivid, MCA Projection Vivid, Customs House Projection Thirteen ways to look at birds feat Paul Kelly Sydney Symphony Orchestra Crooked colours, Enmore Theatre 2019 Ultra festival 2019 Killswitch Engage, Parkway Drive Tour 2019 Tash Sultana Tour 2019 Australian International Airshow 2019 Formula 1 Grand Prix Melbourne Rufus Graham Tour Tash Sultana MTV Unplugged presents The Rubins Pointless (TV Show) Allan Border Medal Dancing with the Stars 2019 Sydney Festival Australian Open Book of Mormons Charlie and the Chocolate Factory The Musical Premiere Brainiacs Live Australian Stage Jeremy Clarkson Grand Tour Cirque Du Soleil - Toruk ASEAN Counter Terrorist Special Summit 2018 The Empire Strips Back Dita Von Teese - The art of Teese Carmen (opera) The Nose (opera) Aida (opera) The Carol King Kinky Boots Burning Floor The American Idiot Tour (musical) Beautiful The Musical Peter Pan The Musical Strange Things ( Netflix) Peking Duk CSN David Jones YouTube Brandcast St. Vincent Midnight Mafia Sydney Noodle Markets Big Bash/Twenty Twenty Cricket AASCF Spring Carnival X-Games Gary Vaynerchuk – Sydney Showgrounds Anzac Memorial Opening HIA Awards Christine Fan Magic Millions HP PPS Dinner School Spectacular Hardcore Till I Die The Nutcracker Field Day So Frenchy So Chic Rolling Loud Festival The Wiggles Invictus Games Taylor Swift Defcon Michael Buble Survivor Season Finale Parkway Drive Killswitch Engage The Piano Guys William Shatner The Everest Horse-race The Dally M's The Merchants of Bollywood Field day Australian Chamber Orchestra PJ Masks Oktoberfest in the Gardens 2018 Invictus games 2018 Vera Blue Tour 2018 Sexpo Sydney & Adelaide All Together Now (Game Show) The Boat Show Winter in Werribee Logie Awards 2018 Franz Ferdinand - Festival Hall MGMT - Festival Hall Five Seconds of Summer - Festival Hall RACV Marine 2018 Melbourne Boat Show State of Origin 2018 Ice Cube Sydney 2018 AFL Seasons Launch Formula 1 2018 Rolex Australian Grand Prix Sheryl Crow & Melissa Etheridge Tour 18 Intel Extreme Masters 18 The Script 2018 Tour Halsey 2018 Tour Commonwealth Games 2018 Killers 2018 Tour Mamma Mia Mercedes Benz Fashion Week St Kilda Festival 2018 Angus & Julia Stone Groovin the Moo 2018 Barry Humphries: The Man Behind the Mask 2018 Paw Patrol Live The University Of Melbourne Orchestral Jacky Cheung “A Classic Tour” 2018 Sydney, Melbourne Mardi Gras 2018 Lego Play Zone - Cooleman Court NRL 2018 Launch New Japan Pro-Wrestling Clipsal 500 The Book of Mormon The Empire Strips Back Tropfest 2018 Dita Von Teese: The Art Of the Teese White Night 2018 CSN Night-David Jones Play-Doh Zone Stanhope Gardens Vogue Silver Party The Book Of Mormon The Greatest Showman Woodford Festival Mazda Opera in the Domain Culture Club Christmas in the Gardens Christmas by Starlight INXS 30 Year “Re-kicked” Guy Sebastian Carols in the Domain AFL Draft 2017 The Wiggles Field Day American Idiot Creamfields Melbourne 2017 Summer Salt Festival 2017 ARIA Music Awards 2017 Kinky Boots The Musical Pink Floyd Experience Hillsong My Little Pony Movie Premiere The Voice Cut Copy City to Surf Peter Pan Adobe Expo Beautiful The Musical Client Liason –Wollongong, Sydney Flight Centre Travel Expo Harry Potter-Sydney Symphony Orchestra Cherry Blossom Festival Sydney Night Noodle Markets AFL Grand Final Footy Show 2017 Brownlow Medal Policeman’s Ball OZ Comic-Con Listen Out Festival 2017 Yours and Owls Festival 2017 Crazy Horse Paris LDV Van SUV Launch Ministry of Sound JB HIFI Leadership Meeting Thomas The Tank Engine Play Pen Dally M Awards The Caulfield Cup 2017 Grand Final Footy Show (Rod Laver Arena) 2017 AFL Brownlow Medal Award Vivid 2017 (Sydney) The Voice (Studio 2, Fox Studios)  Paw Patrol Live. Race to the rescue (The ICC) Good Friday Appeal (Melbourne Convention Centre) Samsung QLED T.V Launch  Peter Pan. The Musical (The State Theatre)  Westpac 200 Years (Royal Exhibition Building, Melbourne) Chanel  Peppa Pig. Playdate (The ICC) The Pink Floyd Experience Tour (Hamer Hall) Cirque Du Soleil (Flemington Racecourse) Mediatec Showcase (Docklands Studios) Unibet Melbourne Darts Masters (Hisense Arena) The Brownlow Medal (Crown Palladium) Australian All Star Cheerleading Championships  Lenovo Product Launch  David Jones Fashion Week (David Jone Sydney) REA Excellence Awards (Crown Palladium)  CEO Sleepout (The S.C.G) Telstra Business Women's Awards (The ICC) A Night To Be Dazzled - 2016 Wedding Showcase JBW (Crown Palladium) State of Origin 2017 Suncorp Stadium Spirit Of Anzacs Centenary Experience – Melb, Adelaide, Tamworth, Towoomba, Mackay, Cairns,Townsville, Brisbane, Port Augusta, Perth, Kalgoorlie, Geelong, Orange, Newcastle, Sydney – 2017 Premiers Concert – Seniors Week 2016 Georgy Girl 2016 AFL Premiership Season – Simonds Stadium, Patterson Stadium, Subiaco (Domain) Stadium, Gabba, Blundstone Arena, Scg And Manuka Oval Jaguar Xe S Display 2016 The Pink Floyd Experience 2016 Field Day 2016 Isagenix International Convention 2016 Brisbane International (Tennis) 2016 Mitre 10 Awards Night 2016 Melbourne Food And Wine Festival 2016 Australian Open 2016 White Night 2016 Magic Millions 2015-2016 Sydney Tattoo Show Ed Shearan 2015 Taylor Swift 2015 A League Football – Brisbane Roar Home Games 2015 India Festival 2015 Brisbane Festival 2015 IPL Cricket 2015 Rufus 2015 The Plot Festival –Syd 2015 The Plot Festival –Syd 2015 Brisbane Truck Show 2015 LJ Hooker Awards Celebration 2015 Rates Australian Pga Golf Tournament 2015 Fly Emichannel 7's 'Bringing Sexy Back' Gala Dinner 2015 The Voice 2015 The Arias 2015 Harbourlife 2015 Sculptures By The Sea 2015 Super 7 Rugby 2015 Melbourne Fashion Week 2015 Stereosonic - 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Sydney, Melbourne, Brisbane, Adeleiade, Perth Cavalia 2013 - Sydney, Melbourne, Brisbane, Adelaide, Perth Leonard Cohen 2013 Cairns Listen Out Festival 2013 Sydney, Melbourne, Brisbane Harbourlife Festival 2013 Brisbane Harbourlife Festival 2013 Sydney Future Music Festival 2013 - Sydney, Melbourne, Adelaide, Perth, Brisbane Good Life Festival 2013 Sydney Field Day 2013 V Energy Summerdayze - Perth 2013 Mariah Carey 2013 Sydney The Chronicles of Narnia: The Exhibition - Little Melbourne 2012 Skyfall James Bond Movie Launch Sydney 2012 Cold Play - Opera House Sydney 2012 The Equatana - Melbourne 2012 Motorshow Sydney 2012 Sydney Festival 2012 AACTA Awards Sydney Opera House 2012 BDO Skate Ramp Logies 2012 Melbourne Battleship Worldwide Premier Sydney 2012 Grizzly Bear Melbourne 2012 Australian Open Tennis Sydney-Brisbane-Melboune 2012 Australia Day - Sydney Harbour Foreshore Authority 2012 Glebe Island Field Day NYD 2012 Sydney Resolution NYE 2011/12 Spicks and Speck-tacular National Tour 2011 Sydney - 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SHS Work Health Safety Management System

Show Support | 11th June 2019

Dear Show Support Crew Members and Employees,

The Show Support Work Health Safety Management System – WHSMS – has been developed in consultation with our elected Safety Committee to find the best way to ensure the safety of Show Support’s workers and all personnel, wherever they work, at all times.

Any passwords for password protected material can be requested from Operations on 1300 973 016. The password is also in every booking confirmation SMS you receive. 

All Crew Members and Employees can contact 1300973016 or or the Feedback form 24 / 7 to get through to the Show Support management team. For any concerns about management, email and / or the Feedback form.

There are articles in the Blog Page of the Show Support website with detailed information about aspects of the WHSMS.

The purpose of this article is to explain the entire system as a whole.

Every single Show Support Crew Member, employee or contractor is a valued and respected part of our team. As such, management treats each member’s feedback on important safety issues very seriously. That is why we have developed a Work Health Safety Management System that is easy to access, easy to understand and easy to use, and puts everyone in direct touch with the Operations team 24 hours per day.

It is important to note that Show Support provides on-hired labour to our clients who have a primary duty of care to ensure you are kept safe in the working environment at all times. The Show Support WHSMS has been developed not to replace the Safety Management Systems used by our clients, but to work as an extra layer of safety. At Show Support, we can not stress highly enough that there is no such thing as too much safety.

In the event that a senior Crew Member or Crew Chief is not onsite to perform Venue Safety Inspections and to provide a Tool Box Talk and training, then the client is responsible for Work Health and Safety on the job. That does not mean that you must blindly follow instructions from the client that may put you at risk. On the contrary, that is when you can and must use the Show Support WHSMS to your advantage to ensure that all work is performed safely in a manner that will safeguard the health and safety of Show Support Crew Members and all personnel in each workplace. At all times, please put safety first for you, your colleagues and anyone in the workplace and use the easy forms provided to alert us of any possible Incidents or Safety Issues.

The Show Support WHSMS also covers our Operations team members and office staff employees who are experienced with our WHSMS system and also have a responsibility to use the resources provided to report any safety issues encountered, no matter how big or small.

In the event you believe that the methods of work used by a Show Support client could pose a safety risk, then you have the right to request to stop work and assess the situation to implement any necessary control measures to ensure the job can be safely conducted before resuming your tasks. These events should be extremely rare, if they happen call 1300 973 016 immediately. In addition use the Report Safety Issue form.

In summary, you do not have to perform any tasks that make you feel unsafe.

The forms on the website listed below will automatically send an email to our Operations team when the form is submitted, for record keeping. All forms can be used by any Show Support Crew Member or employee or Client or Safety Officer or Venue Manager or Venue employee, or anyone related to the workplace where our jobs take place and Show Support personnel are engaged. Clients most usually will use the equivalent Safe Work procedures in place for their company.

Anyone is welcome to participate in the Show Support Work Health Safety Management System and anyone can use the forms on our website to notify the Show Support Operations team and management about any safety matters.

The WHSMS forms are always accessible on the internet, on your mobile phone, in a mobile responsive format, on the Show Support website under the WHS tab. There are paper versions that may be used as a backup.

Show Support’s WHSMS is made up of the following:

  1. WHS Policies
  2. WHS Safe Work Procedures
  3. SWMS – Safe Work Method Statements
  4. Venue Safety Inspections (including Risk Assessments)
  5. Safety Inductions
  6. Tool Box Talks
  7. Competency Assessments
  8. Orientation Inductions
  9. Incident Report Form
  10. Report Safety Issue Form
  11. Feedback Form
  12. Safety Committee



WHS Policies

All Show Support Crew Members and employees should visit the Policies Page of the website under the WHS tab in the header in order to read and abide by the WHS Policies and Employment Policies.

Our first policy is the Show Support Health and Safety Policy P001.

Every Crew Member and employee must read this and ensure they are aware of their obligations under the policy (see excerpt below).

  • taking responsibility for the health and safety of themselves and their fellow workmates;
  • not compromising personal health and safety in the mistaken belief that other requirements are more important;
  • notifying SHS Management immediately if they discover any health or safety issue;
  • following the instructions of all SHS Management with respect to any health or safety issue; and
  • ensuring that they carry out their work duties in a safe and healthy manner;
  • considering health and safety as an integral part of their work.

One of the most important Safe Work Policies for all Crew Members and employees to be aware of is the Stop Work Policy P005. This policy ensures every worker understands they have the right to stop work on a job if they feel the work might be risky, without any fear of repercussions. The point is we would rather you refuse a task than potentially find yourself in harms’ way.

The Incident Report Policy P002 documents how all Crew Members or employees must report any incidents, near misses or work-related injury and illnesses.

Crew Members and employees must use the Incident Report Form as soon as they become aware of any incidents, near misses or work-related injury and illnesses. The IRF is easily accessible on the website under the WHS tab and the Feedback tab.

The Whistleblower Protection Policy formalises a process already in place whereby any Crew Member or employee can report information directly to management using the Feedback form on the website. If the matter is WHS related, the Incident Report form or the Report Safety Issue form may be better suited.

Please click here for more information on the Incident Report Form.

Please click here for more information on the Report Safety Issue Form.

WHS Safe Work Procedures

The Show Support Safe Work Procedures have been developed in house specifically to deal with the unique conditions that Show Support Crew Members work under in our industry. Once again they can be found under the WHS tab at the Procedures / SWMS page. Here you can read up and become familiar with the recommended safe work procedures in areas such as:

SWMS – Safe Work Method Statements

The Safe Work Method Statement – SWMS – details the correct and safe way to perform tasks assigned to you onsite. It is important that you check the SWMS which can be found under the WHS tab in the website at Procedures / SWMS and can also be found inside your Inductions which are also contained inside each booking confirmation SMS you receive.

For Crew Chiefs the SMWS can be located inside the Venue Safety Inspection. It is also important you are trained by your Crew Chief or Client Contact during any pre job briefings or your Orientation Induction or Competency Assessments. If you are unsure of any aspect of the SWMS please let your Crew Chief or Supervisor know immediately.


Venue Safety Inspections (including Risk Assessments)

The Venue Safety Inspection – VSI – is to be performed by Crew Chiefs or Senior Crew Members or employees to ensure the workplace is safe. If it is possible to conduct the VSI prior to Crew Members and employees entering the Venue that is best, otherwise Crew Chiefs may ‘lead the way’ by actively moving ahead of the rest of the crew and checking for hazards before they may be encountered. Any hazards may be reported and controlled using the Report Safety Issue feature within the VSI.

Please note, it is the responsibility of our client to first and foremost ensure the safety of the work site for our staff. The VSI is an extra safety precaution that can only be conducted when we have the resources, such as a senior Crew Member or employee, onsite to perform the Inspection.

In the event you believe a workplace inspection has not been performed, you may request the client contact to use the Show Support Venue Safety Inspection form. In nearly all cases, venues have been inspected by a client, venue or safety representative. If you have completed a venue or client induction then there is a good chance the venue has been inspected and has clear and professional safety systems in place.

Please click here for more information on Venue Safety Inspections.


Safety Inductions

The Safety Induction is also available under the WHS tab on the website and in each booking confirmation SMS you receive. The Induction should be completed in the event that you have not completed another induction for that job. Other types of inductions might be online inductions required by the venue. or inductions required by the client. Also if you have performed an induction on a bump in, it is not necessary to also perform the same induction on the bump out, as it is essentially the same job, unless the bump out happens a long time after the bump in (which very rarely occurs).

The Safety Induction is a very useful form that contains information about the Toolbox Talk as well as links to SWMS, Safe Work Policies and Procedures.

In the event of any High Risk construction work such as Forklift, EWP or Rigging, or anything requiring a Workcover High Risk License,  there is a button to select which prompts you to complete the pre-job checklist for the work to be performed and note the details of any machinery used. The Safety Induction must be performed on all shifts for High Risk construction work whether another induction has been performed or not because it records the machinery used and that your high risk license is current and identified.

Please click here for more information on the Safety Induction.


Tool Box Talks

The Show Support Tool Box Talk is a helpful guide to assist Crew Chiefs and senior Crew Members to go through common safety issues and control measures used to manage them prior to commencing work or during any appropriate time.

Senior Crew Members may read out or paraphrase the relevant information for the specific job at hand and may add any additional information they feel the job may require.

The Tool Box Talk provides helpful information about the following:

  • Fit For Work
  • PPE
  • Venue Information
  • Vehicle Movements
  • Ladders
  • Machinery
  • Communication
  • Manual Handling
  • Attitude
  • Electrical
  • Rigging
  • Weather
  • Tips
  • Reporting Incidents
  • Culture

Our Tool Box Talks can be conducted in addition to our client’s Tool Box Talk, or Venue’s Tool Box Talk or even the Safety Officer’s Tool Box Talk, or whatever the case may be. Common safety issues are dealt with in the Tool Box Talks so please read the information and become familiar with it.

For example the Tips section contains the following:

  • Railroad cables when gaffing
  • Stack cases neatly
  • Tidy up back of house areas
  • Stay OFF mobile phones (hands-free or otherwise)
  • Use a Klever Kutter instead of blades or knives for any cutting
  • Never jump, especially off truck ramps or loading docks
 These are good measures to improve the service we provide to our clients and to reduce risks to health and safety.

Please click here for more information on Tool Box Talks.


Competency Assessments

Competency Assessments can be performed by SHS Senior Crew and Managers or Clients Contacts, Venue or Safety representatives.

Ultimately the client shall be responsible for assessing the suitability and skill level of SHS staff prior to authorising commencement of work.

And like all forms in the SHSWMS, the client’s representatives are welcome to use the Show Support Competency Assessment form.

Please click here for more information on Competency Assessments.


Orientation Induction

Orientation Inductions may be performed by SHS Senior Crew and Managers or Clients Contacts, Venue or Safety representatives.

All SHS Crew are provided an Orientation Induction before they start their first shift for Show Support. At this point they have already been recruited, reviewed all policies and procedures and undertaken an online induction and been briefed on the requirements of the job.

During the Orientation Induction, new Crew Members are briefed how to correctly lift and stack roadcases, how to load and unload vehicles correctly, roll leads and very importantly how to report all incidences and near misses using the Incident Report Form and how to report any Safety Issues using the Report Safety Issue Form.

New Crew Members should also receive their first Competency Assessment during their first shift.

Please click here for more information on Orientation Inductions.


Incident Report Form

The Incident Report Form can be accessed on the Show Support website under the Feedback tab and under the WHS tab and is to be used for any incidents, near misses, accidents, injuries or damage to vehicles and / or equipment.

It is 100% vital that all Crew Members and employees know how to access and use the form and do so under any circumstances they feel may warrant it.

All Crew Members are trained to use the Incident Report Form during their Orientation Induction, before they commence their first Shift for Show Support.

Please click here for more information on Incident Report Form.


Report Safety Issue Form

The Report Safety Issue form is similar to what might be referred to in other industries as a Risk Matrix.

Any Crew Members or employees who encounter risky conditions in the workplace are encouraged to use the Report Safety Issue form to report any safety issue they encounter, no matter how big or small it may seem.  The Report Safety Issue notifies Operations by email and records the identification of the risk and the control measures that have been implemented to reduce the potential harm to Show Support Crew Members and employees.

Please click here for more information on Report Safety Issue Form.


Feedback Form

If you have a concern that may not be a Safety Issue or an Incident but you still feel is important enough to bring to the attention of management, then please use the discreet Feedback Form under the Feedback tab of the Show Support website. Feel free to encourage our clients and their representatives to use this form whenever they like to report anything at all.

There will be a record of the feedback should it be required and we will act on all important matters reported.

Show Support has been using the Feedback Form since May 2018 and it has proved invaluable in assisting us to improve our processes and service to clients and staff.

Please use the form for any matters you wish to bring to our attention. And Crew Member or employee who has a serious concern has a responsibility to use the Feedback Form to report it.

Please click here for more information on the  Feedback Form.


Safety Committee

The Safety Committee is elected annually and consists of at least 5 Health and Safety Representatives. The committee meets at least once each quarter to discuss and analyse matters of Work Health and Safety and to suggest ways to improve the WHS for all Crew Members and employees.

It has been the work of the committee to plan and implement the safe work policies, procedures, SWMS, inductions, Incident Report form, Report Safety Issue form and others so that the unique conditions faced by Show Support workers are explained to all staff during regular training by management, Crew Chiefs and Client Contacts, in language they understand.



Thank you for taking the time to read this article and for taking an interest in the Work Health Safety Management System of Show Support.

We encourage you to provide any feedback at all using the Feedback Form.

Please remain vigilant at all times and play your part in ensuring the safety of yourself and your colleagues, no matter what your role in the company may be.

We wholeheartedly appreciate your valuable contribution to Show Support and wish you all the best.

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