β€”The Voice, 2019 β€”Australia's got talent 2019 β€”Underworld, Opera House 2019 β€”The Cure, Opera House 2019 β€”Pixar Putt Putt Golf Darling Harbour β€”Brandenburg Symphony Orchestra β€”Vivid, River of Light β€”Vivid, Opera House Projection β€”Vivid, Argyle Arch Projection β€”Vivid, MCA Projection β€”Vivid, Customs House Projection β€”Thirteen ways to look at birds feat Paul Kelly β€”Sydney Symphony Orchestra β€”Crooked colours, Enmore Theatre 2019 β€”Ultra festival 2019 β€”Killswitch Engage, Parkway Drive Tour 2019 β€”Tash Sultana Tour 2019 β€”Australian International Airshow 2019 β€”Formula 1 Grand Prix Melbourne β€”Rufus β€”Graham Tour β€”Tash Sultana β€”MTV Unplugged presents The Rubins β€”Pointless (TV Show) β€”Allan Border Medal β€”Dancing with the Stars 2019 β€”Sydney Festival β€”Australian Open β€”Book of Mormons β€”Charlie and the Chocolate Factory The Musical Premiere β€”Brainiacs Live Australian Stage β€”Jeremy Clarkson Grand Tour β€”Cirque Du Soleil - Toruk β€”ASEAN Counter Terrorist Special Summit 2018 β€”The Empire Strips Back β€”Dita Von Teese - The art of Teese β€”Carmen (opera) β€”The Nose (opera) β€”Aida (opera) β€”The Carol King β€”Kinky Boots β€”Burning Floor β€”The American Idiot Tour (musical) β€”Beautiful The Musical β€”Peter Pan The Musical β€”Strange Things ( Netflix) β€”Peking Duk β€”CSN David Jones β€”YouTube Brandcast β€”St. Vincent β€”Midnight Mafia β€”Sydney Noodle Markets β€”Big Bash/Twenty Twenty Cricket β€”AASCF Spring Carnival β€”X-Games β€”Gary Vaynerchuk – Sydney Showgrounds β€”Anzac Memorial Opening β€”HIA Awards β€”Christine Fan β€”Magic Millions β€”HP PPS Dinner β€”School Spectacular β€”Hardcore Till I Die β€”The Nutcracker β€”Field Day β€”So Frenchy So Chic β€”Rolling Loud Festival β€”The Wiggles β€”Invictus Games β€”Taylor Swift β€”Defcon β€”Michael Buble β€”Survivor Season Finale β€”Parkway Drive Killswitch Engage β€”The Piano Guys β€”William Shatner β€”The Everest Horse-race β€”The Dally M's β€”The Merchants of Bollywood β€”Field day β€”Australian Chamber Orchestra β€”PJ Masks β€”Oktoberfest in the Gardens 2018 β€”Invictus games 2018 β€”Vera Blue Tour 2018 β€”Sexpo Sydney & Adelaide β€”All Together Now (Game Show) β€”The Boat Show β€”Winter in Werribee β€”Logie Awards 2018 β€”Franz Ferdinand - Festival Hall β€”MGMT - Festival Hall β€”Five Seconds of Summer - Festival Hall β€”RACV Marine 2018 Melbourne Boat Show β€”State of Origin 2018 β€”Ice Cube Sydney 2018 β€”AFL Seasons Launch β€”Formula 1 2018 Rolex Australian Grand Prix β€”Sheryl Crow & Melissa Etheridge Tour 18 β€”Intel Extreme Masters 18 β€”The Script 2018 Tour β€”Halsey 2018 Tour β€”Commonwealth Games 2018 β€”Killers 2018 Tour β€”Mamma Mia β€”Mercedes Benz Fashion Week β€”St Kilda Festival 2018 β€”Angus & Julia Stone β€”Groovin the Moo 2018 β€”Barry Humphries: The Man Behind the Mask 2018 β€”Paw Patrol Live β€”The University Of Melbourne Orchestral β€”Jacky Cheung β€œA Classic Tour” 2018 Sydney, Melbourne β€”Mardi Gras 2018 β€”Lego Play Zone - Cooleman Court β€”NRL 2018 Launch β€”New Japan Pro-Wrestling β€”Clipsal 500 β€”The Book of Mormon β€”The Empire Strips Back β€”Tropfest 2018 Dita Von Teese: The Art Of the Teese β€”White Night 2018 β€”CSN Night-David Jones β€”Play-Doh Zone Stanhope Gardens β€”Vogue Silver Party β€”The Book Of Mormon β€”The Greatest Showman β€”Woodford Festival β€”Mazda Opera in the Domain β€”Culture Club β€”Christmas in the Gardens β€”Christmas by Starlight β€”INXS 30 Year β€œRe-kicked” β€”Guy Sebastian β€”Carols in the Domain β€”AFL Draft 2017 β€”The Wiggles β€”Field Day β€”American Idiot β€”Creamfields Melbourne 2017 β€”Summer Salt Festival 2017 β€”ARIA Music Awards 2017 β€”Kinky Boots The Musical β€”Pink Floyd Experience β€”Hillsong β€”My Little Pony Movie Premiere β€”The Voice β€”Cut Copy β€”City to Surf β€”Peter Pan β€”Adobe Expo β€”Beautiful The Musical β€”Client Liason –Wollongong, Sydney β€”Flight Centre Travel Expo β€”Harry Potter-Sydney Symphony Orchestra β€”Cherry Blossom Festival β€”Sydney Night Noodle Markets β€”AFL Grand Final Footy Show 2017 β€”Brownlow Medal β€”Policeman’s Ball β€”OZ Comic-Con β€”Listen Out Festival 2017 β€”Yours and Owls Festival 2017 β€”Crazy Horse Paris β€”LDV Van SUV Launch β€”Ministry of Sound β€”JB HIFI Leadership Meeting β€”Thomas The Tank Engine Play Pen β€”Dally M Awards β€”The Caulfield Cup β€”2017 Grand Final Footy Show (Rod Laver Arena) β€”2017 AFL Brownlow Medal Award β€”Vivid 2017 (Sydney) β€”The Voice (Studio 2, Fox Studios)Β  β€”Paw Patrol Live. Race to the rescue (The ICC) β€”Good Friday Appeal (Melbourne Convention Centre) β€”Samsung QLED T.V LaunchΒ  β€”Peter Pan. The Musical (The State Theatre)Β  β€”Westpac 200 Years (Royal Exhibition Building, Melbourne) β€”ChanelΒ  β€”Peppa Pig. Playdate (The ICC) β€”The Pink Floyd Experience Tour (Hamer Hall) β€”Cirque Du Soleil (Flemington Racecourse) β€”Mediatec Showcase (Docklands Studios) β€”Unibet Melbourne Darts Masters (Hisense Arena) β€”The Brownlow MedalΒ (Crown Palladium) β€”Australian All Star Cheerleading ChampionshipsΒ  β€”Lenovo Product LaunchΒ  β€”David Jones Fashion Week (David Jone Sydney) β€”REA Excellence Awards (Crown Palladium)Β  β€”CEO Sleepout (The S.C.G) β€”Telstra Business Women's Awards (The ICC) β€”A Night To Be Dazzled - 2016 Wedding Showcase JBW (Crown Palladium) β€”State of Origin 2017 Suncorp Stadium β€”Spirit Of Anzacs Centenary Experience – Melb, Adelaide, Tamworth, Towoomba, Mackay, Cairns,Townsville, Brisbane, Port Augusta, Perth, Kalgoorlie, Geelong, Orange, Newcastle, Sydney – 2017 β€”Premiers Concert – Seniors Week 2016 β€”Georgy Girl 2016 β€”AFL Premiership Season – Simonds Stadium, Patterson Stadium, Subiaco (Domain) Stadium, Gabba, Blundstone β€”Arena, Scg And Manuka Oval Jaguar Xe S Display 2016 β€”The Pink Floyd Experience 2016 β€”Field Day 2016 β€”Isagenix International Convention 2016 β€”Brisbane International (Tennis) 2016 β€”Mitre 10 Awards Night 2016 β€”Melbourne Food And Wine Festival 2016 β€”Australian Open 2016 β€”White Night 2016 β€”Magic Millions 2015-2016 β€”Sydney Tattoo Show β€”Ed Shearan 2015 β€”Taylor Swift 2015 β€”A League Football – Brisbane Roar Home Games 2015 β€”India Festival 2015 β€”Brisbane FestivalΒ 2015 β€”IPL Cricket 2015 β€”Rufus 2015 β€”The Plot Festival –Syd 2015 β€”The Plot Festival –Syd 2015 β€”Brisbane Truck Show 2015 β€”LJ Hooker Awards Celebration 2015 β€”Rates Australian Pga Golf Tournament 2015 β€”Fly Emichannel 7's 'Bringing Sexy Back' Gala Dinner 2015 β€”The Voice 2015 β€”The Arias 2015 β€”Harbourlife 2015 β€”Sculptures By The Sea 2015 β€”Super 7 Rugby 2015 β€”Melbourne Fashion Week 2015 β€”Stereosonic - Adl/Syd/Bris 2015 β€”Brisbane City Christmas Lights 2015 β€”The Colour Run 2015 β€”Jason Derulo –Syd 2015 β€”Melbourne Town Hall Christmas Projections 2015 β€”CBA Eofy Function 2015 β€”Hot Dub Time Machine 2015 β€”The Brickman Experience 2015 β€”Hillsong Conference 2015 β€”Vivid 2015 β€”Hi-Five 2015 β€”Jimmy Barnes 2015 β€”City Slider 2015 β€”Mardi Gras 2015 β€”Matilda – Abc Studio Rehearsals 2015 β€”Ice Hockey Classic (Usa V Canada) β€”Planet Ark National Tree Day 2015 β€”Chinese New Year 2015 β€”Aladdin 2015 β€”Wicked 2015 β€”Les Miserbles 2015 β€”UFC 193 Melbourne 2015 β€”This That Festival 2015 β€”Harbourlife 2015 β€”Lion King 2015 β€”Singing in the Rain 2015 β€”Cirque Du Soleil Totem 2015 - Auckland - Sydney - Melbourne - Brisbane - Adelaide - Perth - Singapore β€”Hi Five 2015 β€”Listen Out 2015 β€”Rugby League Semi Finals 2015 β€”The Footy Show Grand Final 2015 β€”Katerina and David Grant's Wedding 2015 β€”Matilda 2015 β€”Justin Bieber 2015 β€”Dally M Awards 2015 β€”EB Games Expo 2015 β€”Studio 55, 15th Anniversary Event 2015 β€”Nab Chinese New Year Gala Dinner 2015 β€”Sydney Swans Games 2015 β€”Phillip Morris Product Launch 2015 β€”Jimmy Barnes 2015 β€”City Slider 2015 β€”CBA EOFY 2015 β€”Mardi Gras 2015 β€”Aladdin 2015 β€”Wicked 2015 β€”Ice Hockey Classic 2015 β€”Les Miserable 2015 β€”Sydney Festival 2015 β€”The Voice 2015 β€”Pacific International Maritime Expo 2015 β€”Slimefest 2015 β€”Audi Launch β€”Mitsubishi Launch β€”Mercedes Launch β€”Ford Launch β€”Inaugural Summer Swim Series β€”Plus Maternity Australia β€”The Next Three Days Launch β€”Ross Noble Tour β€”Chinese New Year Floats β€”Shen Yun Ballet β€”Hubei Chinese Bells β€”Danks National Trade Show β€”Mulan Acrobatic Show β€”Hubei Chinese Bells β€”Shackleton β€”G20 SUMMIT 2014 β€”NPI National Roadshow 2013 - Sydney, Melbourne, Brisbane, Adeleiade, Perth β€”Cavalia 2013 - Sydney, Melbourne, Brisbane, Adelaide, Perth Leonard Cohen 2013 β€”Cairns Listen Out Festival 2013 Sydney, Melbourne, Brisbane Harbourlife Festival 2013 β€”Brisbane Harbourlife Festival 2013 β€”Sydney Future Music Festival 2013 - Sydney, Melbourne, Adelaide, Perth, Brisbane β€”Good Life Festival 2013 β€”Sydney Field Day 2013 β€”V Energy Summerdayze - Perth 2013 β€”Mariah Carey 2013 β€”Sydney The Chronicles of Narnia: The Exhibition - Little Melbourne 2012 β€”Skyfall James Bond Movie Launch Sydney 2012 β€”Cold Play - Opera House Sydney 2012 β€”The Equatana - Melbourne 2012 β€”Motorshow Sydney 2012 β€”Sydney Festival 2012 β€”AACTA Awards Sydney Opera House 2012 β€”BDO Skate Ramp Logies 2012 β€”Melbourne Battleship Worldwide Premier Sydney 2012 β€”Grizzly Bear Melbourne 2012 β€”Australian Open Tennis Sydney-Brisbane-Melboune 2012 β€”Australia Day - Sydney Harbour Foreshore Authority 2012 β€”Glebe Island Field Day NYD 2012 β€”Sydney Resolution NYE 2011/12 β€”Spicks and Speck-tacular National Tour 2011 β€”Sydney - Wollongong - Adelaide - Perth Carols By Candlelight in the Domain 2011 β€”School Spectacular 2011 β€”Super X Tour 2011 β€”X Factor 2011 β€”Stereosonic 2011 β€”Arias 2011 β€”V8 Supercars β€”Sounds of Light 2011 β€”Sydney Telstra 500 2011 β€”Aust VS NZ Test Cricket 2011 β€”Brisbane - Tasmania Magic Millions 2011 β€”Hollywood Movies Fed Square Melbourne 2011 β€”Microsoft Xmas Party 2011 β€”Westpac AGM 2011 β€”Justice Crew 2011 β€”National Tour AMP Xmas Party 2011 β€”Christmas in Lazytown 2011 β€”The Premiers Conference 2011 β€”Kool and the Gang 2011 β€”Malaysian Kitchen 2011 β€”Australia Day Awards Canberra Allan Border Medal 2011 β€”The Red Shoes Export Awards 2010 β€”Redbull MTV Awards Logies Awards 2011 β€”Virgin Launch Nitro Circus Tour 2011 β€”SAS Karnivool Utopia Katy Perry / Austereo Coaster Fest 2010 β€”Stadium Melbourne Opening 2010 β€”The Boat Show β€”Humpty Dumpty Ball β€”World Youth Day β€”Kung Fu Panda 2 β€”Premier John Eales Medal β€”Vivid Festival β€”Rockwiz β€”Integrate Smpte β€”Sexpo Sydney, Melb, Adelaide, Brisbane, Perth Hillsong β€”All Tomorrows Parties β€”Parklife V Fest Future Music Festival Good Vibrations Festival Thor Movie Launch Australian Open Hairspray β€”Romance Was Born β€”Tropfest Australia Day β€”The Motor Show Sydney Festival β€”Parklife β€”V Festival β€”Future Music Festival β€”Good Vibrations Festival β€”Thor Movie Launch β€”Australian Open Hairspray β€”CDS Tapis Rouge Films Afloat Boy β€”From Oz Riverdance β€”30 Days of Fashion and Beauty β€”Melbourne Cup β€”Shore Thing β€”APEC β€”Global Gathering β€”Humpty Dumpty Ball β€”INDY on the Gold Coast β€”Grand Prix β€”Golden Slipper β€”Malibu Sunset β€”LG Roadshow β€”Tianjin Opera β€”Super X National Tour β€”Clipsal 500 β€”V8 Supercars Adelaide β€”The Wiggles β€”Vodafone Launch β€”T Life City Store Opening β€”Huggies Lovable Launch β€”FIFA/Coca Cola World Cup Tour β€”Fat Boy Slim β€”BWG Awards β€”Jamie Oliver Roadshow β€”Planet Shakers Conference β€”Nicole Kidman Wedding β€”Emirates FWC Airport Experience β€”Rugby Union β€”Crusty Demons β€”Premiers Conference β€”Comm Insure β€”Mardi Gras β€”Simmer on the Bay β€”Homebake β€”Danny Green vs Roy Jones β€”Fight Arias β€”Logies β€”Brittney Spears β€”Akon β€”Earth Festival β€”Deadly Awards β€”Trinny & Susannah β€”Deacon Corporate Function β€”Jay Chou Home β€”Nightclub PA β€”Installation Helmut β€”Lotti Da Vinci Exhibition β€”Nickelodeon Kids Choice Awards β€”Soundwave β€”Vogue β€”Aussie Cook Off β€”Grasshopper β€”David Campbell 09 Oz Tour β€”Mary Poppins Pure Launch β€”Foxtel Lap β€”Bacardi Express β€”Defquon 1 β€”Blueprint Festival β€”Hill Top Hoods β€”Police Legacy Ball β€”Telstra Roadshow β€”AFL Grand Final β€”Wespac Christmas Party β€”The Prodigy β€”South Wharf Display Pompeii β€”Louis Vitton β€”Movember β€”Chanel Good Weekend β€”25th Anniversary Robbie Williams β€”Vitta Expo β€”Carols by Candlelight β€”Sensation White β€”2Day FM β€”NYE 08 β€”Short Stack Days Like This Chinese New Year / Dragon Boat Races β€”Sunset Sounds β€”The Pink Floyd Experience β€”Laneway Festival β€”Footscray β€”Magic Millions β€”Coca Cola Bottle Blast Glenelg AR β€”Rahman Bollywood β€”Neways Convention β€”Australian Open Summerdayze β€”Australia Day (Penrith) β€”Military Tattoo β€”SCEC Military Expo β€”Loreal Fashion Week β€”Future Music β€”Twilight Q & A Session β€”Luna Park β€”Star Trek Worldwide Launch β€”A Tribe Called Quest β€”Winterfest β€”Fuji-Xerox β€”Franklins β€”EB Games β€”Youth Festival β€”Turbine Hall WWF β€”Coles Road Show β€”Motor Show β€”Knox Street β€”Fair Safety Expo β€”World's Funniest Island β€”Red Bull β€”Flugtag Clipsal β€”500 Golf Masters β€”Powder Finger Arias Cointreau Ball β€”ACLA National Conference β€”Orica Amway Concerts β€”Masterchef β€”Coffee Festival β€”Bridal Expo β€”Designex Sydney on Sale β€”Mind Body Spirit Festival β€”Home Show β€”Good Food and Wine Show β€”Australian Gaming Expo β€”Westpac AGM β€”Telstra Next G Launch β€”Brownlow Medal Awards β€”Crown Palladium β€”Melboune AAMI β€”

Crew Chiefs

Requirements for Onsite Supervisors

Crew Chiefs

SHS SUPERVISOR POLICYΒ 

Introduction

Show Support (SHS) Supervisors must carry out their duties in accordance with these instructions, including management and training of staff, reporting hours worked plus breaks, liaising with the SHS Client Contact/Venue/Security, and ensuring compliance with Show Support’s Safety Management System and employment policies, particularly SHS General Policy P018.

Operations

The Show Support Office, also known as β€˜Ops’ or β€˜Operations’ is open 24 hours a day, 7 days a week.

In the event of an emergency call 1300973016.

Supervisor

Supervisor refers to:

  1. Crew Chief – assigned on a per Shift basis to perform Crew Chief duties.
  2. Field Manager – performs Crew Chief duties on ALL assigned Shifts.
  3. Section Manager – performs Crew Chief duties on ALL assigned Shifts.

Fit For Work

Supervisors must report any suspicions that crew may be intoxicated to the Office ASAP. Any possibility that crew may be under the influence of illicit drugs and / or alcohol will result in them being sent to a medical centre for a fit for work test.

Smart Phone

Supervisors must have a smart phone compatible with the Day Sheet in their Crew Portal.

Chain of Command

SHS Supervisors must follow the Chain of Command.

  • Operations
  • Section Manager
  • Field Manager
  • Senior Crew Chief
  • Crew Chief
  • Squad Leaders
  • SHS Crew Members

Primary Duties

Supervisors must use the Day Sheet to complete their primary duties on each Shift.

  1. Safety Induction
  2. Venue Inspection
  3. Group Photo
  4. Rate Crew
  5. Acknowledgements
  6. Client Sign Off
  7. Timesheets

All primary duties are easily accessible within your Day Sheet (see below).

Crew Portal

Login to your Crew Portal to access the Day Sheet and view the crew list for your upcoming Job, their names and mobile numbers, the induction, the inspection, photo, crew rating, acknowledegements, client sign off and Timesheets.

To login visit showsupport.com.au > click on Crew Login:

Or from the CrewGO Staff App, you can access your Crew Portal directly from the Home Page.

Day Sheet

Your crew login grants extra permissions when you are booked as a Supervisor.

The Day Sheet allows you to enter times directly into the system and report the performance of crew. The Day Sheet contains everything required by a Supervisor to fulfil their primary duties and replaces the paper JSAs.

Induction

The Day Sheet contains a Supervisor version of the Safety Induction. This is to report that you have completed an Induction for the crew under your supervision and taken them through the Toolbox Talk. We understand SHS Supervisors are great at providing leadership of the crew they are responsible for. The induction provides a record of that.

Timesheet details from the Day Sheet will update the Crew List times in the Induction, including displaying any crew absent for the induction.

Use the Induction to check that all crew have the required PPE for their tasks and to relate important details form the Venue Inspection, including any Reported Safety Issues. The Induction provides access to the relevant SWMS for the Activities to be conducted so that you may competency assess all crew. Click on the Toolbox Talk to relate important information to all crew.

When you are satisfied all details are correct and that all crew have been inducted and are competent, then scroll down, check all the boxes, sign and press Submit.

Inspection

The Venue Inspection allows you to report which areas of the venue you have inspected, exisiting safety measures implemented by the client and / or venue and to Report Safety Issues.

The Inspection will recall previous details, so if it has already been completed by yourself or another Supervisor and you are satisfied the details are correct, then scroll down and press Submit.

Photo

Use the photo button in the Day Sheet to upload and submit a group photograph of all Crew Members present and ensure they have their shirts tucked in, have their SHS Waist pack on and visible, are not wearing caps or headgear, are equipped with safety vests and hard hats and look presentable, like a united team that conforms to the SHS Minimum Presentation Standards.

Crew Rating

Click the Star icon next to Crew Name in the Day Sheet:

Rate all Crew Members on your Shift.

Click the Star Icon in the Day Sheet to provide feedback for Crew Members and submit a Star Rating out of 5 stars for each of them on every Shift.

Provide written feedback in the Comment section below the stars.

Under Comment, click the appropriate conditions – RST, Uniform, PPE, Tools, Attitude, Experience, Heavy Lifting and Technical – until they change colour and become ticked. It is a good idea to let the Crew Member see this process so they know we are actively keeping tabs on their performance.

For your information, the star rating affects the ranking of staff but the conditions do not. So it is very important that all SHS Supervisors rate crew consistently by using the first five conditions as equivalent to one star each.

Star 1 – RST

RST stands for Recommended Show Time. This means that Crew Members arrived 15 minutes before the Scheduled Start Time (SST).

Star 2 – Uniform

Uniform refers to the Minimum Presentation Standards. Crew may earn a second star if they arrive in the correct SHS uniform, looking neat, tidy and corporate according to the MPS, with their shirt tucked in.

Star 3 – PPE

The 3rd star is earned by crew arriving to work with the correct PPE – wearing steel capped safety footwear and carrying their hard hat and SHS Hi Vis vest.

Star 4 – Tools

The 4th star is earned only if crew have the correct tools. For this they must have their SHS Waist Pack visible on their person with minimum tools required – podger, 2 shifting spanners, a multitool and a Klever Kutter. If for some valid reason the Crew Member is unable to wear the SHS Waist Pack, then they must have the tools visible on their belt regardless. The best test is to ask a Crew Member to produce their shifter or multitool. If they are unable to produce a shifter immediately, for example if it is in their car or backpack, then they are not eligible for the 4th star for that Shift.

Star 5 – Exceptional

The 5th star can only be awarded when the performance of a Crew Member is deemed to be exceptional. A Crew Member may earn 5 stars only if they go over and above whilst representing SHS whenever they wear the SHS uniform. Crew must rise strive for excellence in order to rise in ranking. This means that if any request from the client or Supervisor is not acted upon immediately, without question and in good spirits, the Crew Member will not be eligible for the 5th star.

The star rating format is to be applied evenly for all Crew Members. Even if a Crew Member is not the most effective worker, they will still be eligible for 4 stars if they arrive by RST, in uniform, with the correct PPE and tools. Conversely, a Crew Member who you believe to be an effective worker, or who you like personally, will not earn five stars if they miss the RST, are not presentable and do not put in an exceptional performance.

Acknowledgements

Next to each Crew Member’s entry in the Day Sheet is an acknowledgement icon of shaking hands. Click this and get each Crew Member accept that the information recorded in the Day Sheet is correct, that they have been inducted and understand and agree with company policies.

Client Sign Off

Arrange the client to sign off on crew times before they leave (including breaks). The client can approve all times by pressing the Submit button in their Client Portal, which is very similar to your Crew Portal for Supervisors. The client can also edit and change times before submitting if they disagree with the times entered by Crew Members and Supervisors.

Timesheets

Lock off the times for all crew and coach all crew how to lock off their own times using their Crew Portal or App.

The essential elements for Timesheets are:

  1. Check In
  2. Breaks
  3. Check Out
  4. Submit

The Day Sheet allows you to save crew times as you go.

Check In – Select checkboxes next to each Crew Member and press Check In in the footer to record the start time for individual or multiple staff, including any staff who arrived late.

Breaks – You can also update the breaks for staff as they occur. Take care not to press the Lock and Approve checkbox until all shifts are completed.

Check Out – At the end of the shift, the finish times can be saved. Once the job is completed and all times are correctly saved and all feedback has been provided, then you can press the Submit button to finalise the Day Sheet. Use the Check Out button to mark any blow out crew as absent.

Submit – Only when all times are correct at the end of the shift should you SUBMIT the Day Sheet to email Ops automatically with your report.

Before pressing Submit, double check the following tasks have been completed:

  1. Safety Induction Completed
  2. Venue Inspection Completed
  3. Group Crew Photo Completed
  4. All Crew Rated
  5. All Crew Acknowledged
  6. Client Signed Off
  7. All start, break and finish times for crew are correct.

Mentoring

In the interests of continual assessment and quality assurance, Supervisors may be assigned on shifts to work with other more senior Crew Members. If you are not assigned Supervisor, do not dispute it. Use it as an opportunity to assess the appointed Supervisor’s performance and report your findings to Operations.

1st Aid Certificate

Supervisors must have a current 1st Aid Certificate and a Show Support 1st Aid kit with them at all times.

Shift Checklist

Supervisors should report for duty at the Recommended Show Time – RST – 15 minutes before Scheduled Start Time – SST.

Supervisors must be the last person to leave their Shift.

You must answer calls from the office to communicate who is onsite, who is late and who you haven’t been able to contact.

You must send anyone home instantly that is not wearing approved safety footwear (steel caps) and appropriate uniform and notify the office for a replacement to be sent out.

Introduce yourself to the client at the start of the shift as the SHS Supervisor and organise the crew on behalf of that client; liaise between client and crew.

Wear the SHS Supervisor polo shirt if it has been issued and do not wear it when you are not assigned as Supervisor. In this way the client can see at a glance who their Supervisor is.

Ask the client at the start of the shift for an estimated finish time. Warn all crew how long the shift is likely to take, especially if the estimate varies from the original scheduled finish time. Call the office if any crew member cannot stay until the end of their shift so that a replacement may be assigned if necessary.

Assess Crew

Ensure all Crew Members are competent to perform their tasks safely and in accordance with the SWMS for their Activity by continual assessment and training to ensure they are working in accordance with our, or our clients, safe methods of work.

Any Crew Members who you deem as non-competent must be re-trained in the correct way to perform their tasks. If you are then satisfied they are competent, allow them to continue to work under your supervision. Non-competent crew must be sent home within 15 minutes of the Scheduled Start Time.

Continually supervise all Crew Members and delegate appropriate tasks for them to perform as required by the client. You must continually motivate crew until all tasks are completed to the satisfaction of the client.

Squad Formation

Form the crew into Squads of three, four of five Crew Members, depending on the total number of crew. For example, a ten person crew may be divided into two squads of five crew each. Designate Senior Crew Members to lead the squads and have them report to yourself and the Onsite Contact for new tasks.

Safety Forms

Look for the Safety tab in the Home Page and familiarise yourself with the safety forms:

  • Safety Induction
  • Venue Inspection
  • Report Safety issue
  • Incident Report
  • Tool Box Talk
  • Orientation Induction
  • SWMS

General Policy

Familiarise yourself with the General Policy P018 in the Resources Page of your Crew Portal and use that as a guide for supervising crew and enforcing the standards of SHS.

To access the Resources navigate to Options > Resources

Venue Inspection

Complete the Venue Inspection form located in the Safety tab when required (every 6 months per venue). If it is not reasonable and practical to conduct the inspection prior to the Scheduled Start Time, then conduct the inspection at the start of the Shift by leading the way for all Crew Members and reporting any potential safety issues before Crew Members meet them. Use the Report Safety Issues form to report any hazards (safety issues).

Safety Induction

Ensure all Crew Members are inducted prior to the Job using the Safety Induction found in the Safety tab of your Crew Portal. Within the Safety Induction you can access the Tool Box Talk and the Safe Work Method Statements (SWMS) and the PPE (Personal Protective Equipment) for the Activities of the Crew under your supervision.

Toolbox Talk

In the event you are not booked as Supervisor, you are still the Senior Crew Member, and you should conduct the Toolbox Talk with all SHS Crew Members prior to the commencement of the Shift as part of the Safety Induction. The Toolbox Talk can be found within the Safety Induction inside the Safety tab of your Crew Portal.

Report Safety Issue

Ensure that all Crew Members understand their responsibilities to ensure a safe work place for all personnel. All Crew Members must be briefed to report any potential safety issues using the Report Safety Issue form, located in the Safety tab of their Crew Portal and in the Options menu of the Calendar.

Incident Report

Ensure all Crew Members know how to complete the Incident Report Form, located in the Safety tab of their Crew Portal and in the Options menu of the Calendar.

Venue Information

Click on the Venue Icon in the Calendar to access the Venue Information page. Here you will find the Venue Details, previous Venue Inspections and reported Safety Issues.

Uniform / PPE

Supervisors must ensure all SHS Crew Members have the correct PPE. It is the responsibility of the Supervisor to hand out uniform, tools and PPE onsite. If anyone is not wearing the correct PPE the Supervisor must inform the office immediately.

Steel Caps on ALL Shifts

Hard Hats on ALL Shifts

Safety Vests on ALL Shifts.

General Information

Supervisors must follow the instructions of the SHS Client and confer with the office before making any decisions that may damage the relationship between SHS and the client.

SHS Supervisors must preserve the duty of care for all employees and assist in maintaining a safe working environment for all Crew Members by implementing the Show Support Safety Management System.

Supervisors are to behave professionally and should not to raise their voice at Crew Members or SHS Clients. Supervisors should not micromanage experienced crew but should be tolerant of differences in Crew Member’s abilities and respect the rights of all Showies.

Any aggressive behaviour must be reported by any Crew Member to the office immediately, even if that aggressive behaviour is coming from a highly ranked Show Supporter by using the Feedback Form on the Show Support website.

Supervisors that do not ensure the above measures are enforced will not be entitled to Supervisor rates and will not be booked for future work in the future as a Supervisor. Anyone within Show Support that does not vigorously adhere to our WHS and employment policies will face disciplinary action. Any breaches of policy by SHS Crew Members must be reported to the office.

Β 

Β 

Conclusion

The last entry of the SHS Toolbox Talk sums up the culture of Show Support:

  • Always work as a team, look out for your workmates and others onsite, and uphold the values of Show Support
  • Senior Crew Members should always partner with junior Crew to continually train them in safe & efficient work methods
  • Put in 110% effort for the client, stay motivated throughout the shift, proactively seek new tasks, perform them safely and quickly, to the best of your ability, until the job is done

A good Supervisor can manage all character types. A great Supervisor can transform a team of raw recruits into an efficient working machine and turn the fortunes of a gig.

As an SHS Supervisor you are elite. You have been admitted into a proud lineage that comprises the finest entertainment professionals the world has ever seen. Those before you have cemented the respect your position commands. Ensure you maintain the high standards and reputation of SHS for those that will follow.

Go out there, stay safe and best of luck!

Minimum Presentation Standards

Black SHS Polos in good condition are mandatory uniform for ALL jobs (unless black SHS Dress Shirts are required). SHS Polos must be tucked in with the first two buttons done up.

Black SHS Dress Shirts are mandatory uniform for ALL jobs in corporate venues, ALL jobs that require Show Blacks and ALL jobs for Microhire or Staging Connections.

Long Black Pants are mandatory uniform for ALL jobs. Black work pants and cargo pants are acceptable. Jeans and tracksuit pants are NOT acceptable.

Black Safety Shoes must be worn on ALL jobs. Steel capped shoes or boots must be black and in good condition, polished and worn before arrival onsite. Any crew not wearing steel caps must be sent offsite immediately.

A hard hat must be brought to ALL jobs (best colour blue).

Orange SHS Safety Vests must be brought to ALL jobs.

SHS Waist Pack and Podger are mandatory for ALL jobs. SHS Waist Pack must be worn at ALL TIMES during every job worked for Show Support containing a minimum of one shifting spanner and a multitool. In addition, a 19:24 ratchet wrench β€˜podger’ must be worn on your toolbelt at ALL times during every job worked for Show Support.

Facial hair must be trimmed.

Piercings and tattoos must never be visible. Crew members with tattoos on their forearms must wear black long sleeves (plain black, unbranded) under their SHS Polo shirts or can wear SHS Dress Shirts.

Hair must be combed with long hair tied back.

Hats may NEVER be worn indoors.

Black unbranded sun hats should be worn on outdoor jobs with sunscreen and appropriate black protective clothing.

Orange Hi-Vis raincoats should be worn on outdoor jobs in the event of wet weather, or suitable raincoat with the SHS Safety Vest worn over it.

EXCEPTION: Including and between the months of September to April, neat black shorts may be worn on outdoor jobs, with the prior approval of the SHS office. Long black pants must be brought to work in the event shorts are not approved by the client.