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Crew Chiefs

Requirements for Onsite Supervisors

Crew Chiefs

Documents are available for download here:


Must fill in the JSA (Job Safety Analysis) and VSI (Venue Safety Inspection – one per venue every six months) for every show they are CC on.

Crew Chiefs – CCs – must read the JSA aloud to all crew before the commencement of the shift and ensure that ALL crew understand their responsibilities to ensure a safe work place for ALL crew. Any potential safety hazards for the job at hand must be identified prior to commencement of work.

CCs must scan/photograph and email the VSI and Section 1 of the JSA to admin@showsupport.com.au within 48hrs of a jobs’ completion with the time sheets of crew –including break times.

CCs must login to their Crew Page and download the crew list with the names and mobile numbers of all the crew on the job.


CCs must complete a site safety inspection of the venue before crew start work (each venue once every 6 months)

Crew Chiefs must call all the crew on their job prior to the gig (anytime prior) and must ensure that every crew member on their shift knows how to get to the gig, knows where to meet, appropriate clothing on EVERY SINGLE GIG! If anyone with an R after their name does not answer their phone or give an indication that they will show up, please contact the office immediately.

CCs must call all crew again 15 mins before the due start time to ensure all crew are at the designated place at the correct time or to notify the office if any crew are running late

CCs must send ANYONE home instantly that is not wearing approved safety footwear (steel caps) and call the office for a replacement to be sent out

CCs must continually supervise their crew and delegate tasks for them to perform. They must continually motivate crew until all tasks are completed to the satisfaction of the client. They should at the start of the shift get an estimated finish time and then warn all crew how long the shift is likely to take. They should call the office if any crew member cannot stay till the end of the shift.

CCs should arrange to get their St John’s 1st aid certificates ASAP and keep them current

CCs must have a copy of the SHS Incident Report Form on them on ALL gigs (whether they are CC or not)

CCs must text in the times at the end of the shift for all crew and they must coach all crew how to send in their SMS messages


CCs must introduce themselves to the client at the start of the shift as the CC and organise the crew on behalf of the client, liase between client and crew.

CCs must wear CC Shirt (if it has been provided), and must never wear it if they are not CC

In exchange for all this they will receive an extra rate per hr on top of their normal rate when they are performing the duties of CC 

CCs must must get the client to sign off on the times for all crew before they leave – including breaks

If any of these conditions are not met, then the CC rate will not be paid for that shift.

Even when staff with the rank of CC are not CC, we expect CCs to perform these tasks on every show they are on, especially texting in the hours of ALL crew within an hour of the end of their shift unless they know for a fact that the assigned CC or someone else has done it.

All CCs will obey the orders of any Senior Crew Chief on any job, regardless of the situation, unless they feel that the Senior CC is acting outside the boundaries of normal behaviour.

Any CCs will obey the orders of the client at all times and will confer with the office before making any executive decisions that may strain the relationship of SHS with our clients

All CCs will preserve the duty of care for all employees and maintain a safe working environment for all crew that will allow all crew to feel safe from any sort of hazardous workplace, or any threats or violence from anyone on the jobsite

CCs will never raise their voice at crew but will limit their measures of disciplining crew to zipping, and gentle admonishing.

CCs (or any crew member) will never threaten other crew or clients

CCs should not micromanage experienced crew, but should accept the differences in each crew member’s abilities and should show tolerance at all times, always respecting the rights of all other Show Supporters

Aggressive behaviour will not be tolerated by CCs or any Crew

Any aggressive behaviour must be reported by any crew member to the office immediately, even if that aggressive behaviour is coming from a highly ranked Show Supporter

The CCs should get to a job early and complete the VSI – Venue Safety Inspection – which means they should walk through all the areas that our crew are going to be expected to work and check for any potential hazards, identify them before they become a problem.

The CCS should then highlight the parts of the JSA that are relevant to the job at hand and ensure all staff are briefed before they start work. They should also add any new bits of information that they think are relevant to the particular job and fax these in as well.

CCs will have to arrive AT LEAST 30mins early to conduct these checks.

All crew will have to arrive AT LEAST 15mins early to go through the JSA.

From now, if crew are not early, they are late and even if they arrive at 1 min past their start time they are to be zipped.

Anyone not wearing steel caps is to be sent home immediately without question.

CCs are responsible for PPE such as Hard Hats and Safety Vests. It is up to them to consult with the client before the job and decide whether they will be necessary and to ensure that all crew are correctly kitted out with the PPE on all jobs. SHS will provide them free of charge to all crew, but it the responsibility of the CC to arrange to get them before the gig takes place.

ALL Crew must be told to go easy until they have warmed up and to NEVER let go of a case at the top of a ramp, before every single job.

All CCs must also have an incident report form IRF on them at all times (whether they are CC or not) and in the event of an incident, they MUST fill it out onsite and either fax or email it to the office within 24hrs of the incident taking place.

All CCS must have a current 1st Aid Cert and a 1st Aid kit on them at all times. SHS will arrange and pay for all CCs to get their 1st Aid Certificates.

Also JSA and VSI must be in within 48hrs of the job taking place.

Email them to: admin@showsupport.com.au

CCs that do not ensure these measures are taking place will not be entitled to CC rates, will be zipped and will be replaced as CC. Anyone within Show Support that does not vigorously adhere to our SOP (Standard Operating Procedures) and our OHS Policies will be terminated.

CCs SMS template to Onsite Contact: Hi [Onsite Contact], I am [Your Name] your Show Support Crew Chief at [Venue] and [Time].

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