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Helpful info for SHS Crew Members

General Info

Corporate Environment

Many of our jobs take place in an extremely corporate environment. A lot of money has gone into these shows, they are generally on behalf of very large companies and are hosted in extremely exclusive locations such as five star hotels. It is extremely important to bear these things in mind when representing Show Support in the Corporate marketplace, especially when our client is Staging Connections (or any of our good clients).

Please remember the following points before arriving to work on a Show Support gig:

  1. Black Steel Caps (good condition)
  2. Long Black Trousers (good condition)
  3. No Piercings (these must be removed before arriving onsite)
  4. Neat Hair (either cut short or tied back neatly)
  5. Clean, tucked in SHS Polo Shirt.

In other words you must look respectable.

Also for any type of ‘Operating Job’, such as Audio or Followspot, you must wear Dress Blacks. This means good quality long sleeve black shirt and good quality black trousers and black shoes (steel capped). If you are in a nice suit or good clothes which are not black then you are out of uniform.

It is also of vital importance that crew always enter a venue via the staff entry and never use the main entry which is reserved for hotel guests. Always use the correct staff entry, sign in at security and then wait for your shift to commence in a back stage or back of house area out of site of the function patrons or delegates. If you are in doubt as to how to enter a certain venue, please call the office during business hours for an explanation.

INCOMING SMS – 0429368718

Please read the following information carefully.

We now have an Incoming SMS Number: 0429368718

Please note, you cannot call this number, it is for incoming SMS only.

Any messages you would like to convey to your Ops Manager can be sent by SMS to this number.

TEXTING IN TIMES AT THE END OF YOUR SHIFT

This is incredibly important, once you have finished work, as soon as your shift is completed; you are required to send an SMS to your Ops Manager detailing the hours you have just worked. If you do not text in your hours, you have not fulfilled everything required of you on a shift and will not be eligible for the bonus for that shift.

The text message (SMS) should be in the following format.

Start Time (4 digits, 24hr time, no punctuation) Space (1 space only, no punctuation) Finish Time (4 digits, 24hr time, no punctuation)

If you had a break during your shift, you should SMS in the hours of your first shift and then your second shift, with a space in between.

You do not need to include your name, or any other information at all. You are in effect communicating with the database yourself and locking off your own shift, so your SMS needs to be in the correct format.
Example: 0800 1700

If you worked straight through, or your client was kind enough to pay for your break.

BREAKS:

If you worked from 0800 till 1730 and had a half hour break at midday, your SMS should be sent in between 1630 and 1830 (at the latest) in the following format:

0800 1200 1230 1730

If you received two breaks, please SMS them in the same format. For example, if you started your shift at 0800 and finished at 2100, but you were given a 1hr break at 1200pm and another half hr break at 1800, then your SMS should look like this:

0800 1200 1300 1800 1830 2100

Before you text in the hrs you should check with your client or Crew Chief as to what hours to text. Some clients pay for breaks (we prefer that) but some don’t, they insist on us deducting the break times from the shift. Just check with them before you send in the SMS.

If you SMS an incorrect start time (such as the time on our SMS notifications, 15 mins before your actual call time) the system will not read your message.

If you SMS any other info than the info required such as ‘Thanks’, ‘Great Client’ the system will not read your message.

If you send your times through more than an hour after your finish time (or more than an hour before your finish time) then once again, the system will not automatically lock off your shift.

The database will automatically Lock Off the shifts of those Crew Members who send in a correct SMS at the conclusion of their shift and will award those Crew Members the bonus rate for that shift. Conversely, it will deduct the bonus rate for anyone who does not SMS their hours in correctly as this is one of the primary conditions of employment that must be adhered to in order to receive the bonus rate. Even if there is a Crew Chief assigned you should still SMS in your hours.

ACCEPTING OR DECLINING SHIFTS VIA SMS

If you receive an SMS in the form of a question, asking you whether or not you are available for a certain shift, you can now reply via SMS directly to the database to either Confirm or Decline that shift.

This SMS will appear something like this:
“[309] Can you do – Wed 12-09 07:45am, until 18:00pm approx at The Hilton?”

In the above example, the first number you see, 309, is the shift number.

If you would like to do this shift, all you have to do is reply to the SMS you were sent with the shift number and a y for yes. There should be no spaces or any other text. If you cannot do the shift then reply to the sms with the shift number and a n for no. The ‘y’ or ‘n’ can be upper or lower case.

So if you received the above SMS and you wanted to accept the shift you would reply to 0411795262 with the following message:

309y

If you received the above SMS and you wanted to decline the shift you would reply to 0411795262 with this message:

309n

If you choose to accept a shift in this way, you will receive a ‘Confirmation SMS’ that will look like this:

“Confirmed: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”

In the above message 15 mins has been deducted from the actual ‘Call Time’ to encourage you to be punctual. Also, the end time is approximate, please allow 4 hours after the estimated finish time in case the job takes longer than expected (unless you have another SHS booking).

If you had completed that job and you wanted to SMS in your hours; it went as long as expected with a half hour lunch break at 1300, you would SMS within an hour of your finish time the following text:

0800 1300 1330 1800

If you receive a ‘Confirmation SMS’, even if you have not received any prior ‘Question SMS’ it means that we definitely consider you to be booked on a shift. If you ever receive a ‘Confirmation SMS’ for a shift that you will not be able to attend, please let the office know ASAP either by phone call or SMS.

We may sometimes send a ‘Question SMS’ for one shift to multiple people to increase our chances of getting that shift booked quickly. If you receive a ‘Question SMS’ and reply with a ‘y’ (309y) but we have already given the shift to someone else, then you will receive a message that will look like this:

“Shift 309 is no longer available. Please stand by for more work. Cheers.”

You may be aware that a reminder SMS will be sent to you at 1600 the day before your shift. It looks like this:

“Tomorrows Job: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”

Once again, if you receive this message and you are unavailable for a shift, please contact the office ASAP to let us know.

Also, if your shift is due to begin between the hours of 2200 and 0800 (after hours) you will receive another reminder SMS twenty minutes before your shift time. The purpose of this SMS is a last minute failsafe in case you have fallen asleep. Always leave your phone switched on, near you with the volume up if you have an after hours shift, in case you accidentally doze off. Your ‘After hours Reminder SMS’ will look like this:

“Reminder: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”

Thank you all very much for your hard work and for continuing to increase our reputation and stature as a company. I appreciate your ability to adapt to these new systems that have been developed to further improve our operations systems, minimise costs and help us to maintain our impressively high rates of pay.

WORK HEALTH AND SAFETY POLICY

Objective:

Show Support Pty Ltd is able to demonstrate an active, consultative commitment to all areas of health and safety management in the workplace.
1.1. Health and Safety Policy
Show Support Pty Ltd has developed and implemented a structured health and safety management system to meet its obligations and legislative requirements. This will also assist to achieve a consistently high standard of safety performance. Regular review of WHS at senior level reinforces its importance to Show Support Pty Ltd’s commercial objectives and legal obligations.

 

1.2. Policy Authorised by Senior Management
The Managing Director will formally sign and date the current written policy and display it in the designated areas. The Managing Director will formally approve the policy and procedures.
The Managing Director reviews the documented Health and Safety Policy every year.

 

1.3. Policy Incorporates Management Commitment to Comply with Relevant Legislation
Show Support Pty Ltd’s Health and Safety Policy will ensure compliance with legislative requirements and current industrial standards such as:
• The Statutory Health and Safety Acts.
• Various Codes of Practice.
• AS/NZS 4801 ~ Occupational Health and Safety Management Systems – General guidelines on principles, systems and supporting techniques.

 

1.4. Policy Includes Management Responsibilities
Show Support Pty Ltd has delegated general and specific health and safety responsibilities applicable to the various management levels of the organisation. The responsibilities are assigned to the levels of management as shown below and are based on the referenced legislative standards.
Further individual responsibilities are contained in particular procedures and position descriptions. Every level participates in the establishment and maintenance of the WHS controls as well as assisting in WHS planning.
Show Support Pty Ltd’s WHS Policy is to inform workers and other interested parties that WHS is an integral part of its operations. All staff are actively involved in the review and continual improvement of WHS performance as this reinforces the company’s objectives.

General Duties:

Managing Director

  • Formally approve the Work Health and Safety Policy.
  • Assign custody to ensure procedure is maintained and updated.
  • Formally approve the Work Health and Safety Procedures.
  • Review overall organisational health and safety performance.
  • Participate where required in the resolution of safety issues.
  • Review serious injuries/incidents and monitor corrective actions.
  • Review health and safety performance of middle management.
  • Ensure organisational compliance with health and safety legislation.

Supervisors will

  • Implement the WHS Policy, WHS Procedures and legislative requirements.
  • Monitor health and safety performance within area of responsibility.
  • Demonstrate commitment to health and safety through participation in formal and informal discussions, workplace visits and hazard inspections, etc.
  • Participate, where required, in the resolution of safety issues.
  • Investigate all injuries/incidents within area of responsibility.
  • Ensure liaison with workers, particularly on any workplace changes which have a health and safety component.
  • Initiate actions to improve health and safety within area of responsibility.
  • Actively monitor the workplace to determine presence of hazards and take appropriate action to rectify any hazards found.
  • Participate in consultation.
  • Ensure all workers are inducted and receive regular training as required to perform jobs safely.
  • Facilitate rehabilitation of injured workers.

 

Duty of Officers
If a person conducting a business or undertaking has a duty or obligation under the Act, an officer of the person conducting the business or undertaking must exercise due diligence to ensure that the person conducting the business or undertaking complies with that duty or obligation.

Duties of Workers and other persons at the workplace:
Workers will:
• take reasonable care for his or her own health and safety; and
• take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons; and
• comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person to comply with this Act; and
• co-operate with any reasonable policy or procedure of the person conducting the business or undertaking relating to health or safety at the workplace that has been notified to workers.
Other Persons at the workplace will:
• take reasonable care for his or her own health and safety; and
• take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons; and
• comply, so far as the person is reasonably able, with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person conducting the business or undertaking to comply with this Act.

1.5. Consultation with Worker Representative
Show Support Pty Ltd is committed to consultation and co-operation between management and workers, to any change or input to the health and safety policy that will affect the workplace.

1.6. Reporting and Recording of Workplace Incidents and Injuries
Show Support Pty Ltd has a strict procedure for internal and external reporting and recording of work-related incident, injury, or illness.

1.7. Continuous Improvement in Health and Safety
Show Support Pty Ltd WHS process is subject to regular reviews when factors likely to affect the degree of risks from hazards or the context such as changes in the organisation, materials, work procedures, work location, processes or methods occur. There are legislative requirements related to the type or frequency of monitoring and review activities such as safety inspections and audits.
As time proceeds new information comes to light in terms of risk and therefore the WHS assessment needs to be repeated regularly. Repeating the assessment process with rigorous acceptability criteria also promotes continual improvement in managing WHS.

1.8. Manager’s Understand Health and Safety Management
Show Support Pty Ltd management team, are responsible for the development, promotion and implementation of WHS policies and procedures and therefore have a thorough understanding of the scope and structure of health and safety management. They are also responsible for communicating and training workers in all aspects of WHS management.
Various seminars, briefings, conferences and training sessions are attended as and when are necessary and available.

1.9. Management Support Early RTW of Injured Worker
Show Support Pty Ltd supports the early return to work (RTW) of injured workers provided this has been endorsed by a medical physician that the injured worker is capable of RTW. A RTW plan will be developed including suitable alternative duties, which will be identified after consultation with relevant parties and will be in writing. Appropriate assistance will be given to workers from a non-English speaking background and to those permanently unable to return to pre-injury duties.

Work Health & Safety Policy
Commitment:
Show Support Pty Ltd is committed to providing a safe and healthy workplace for all of our workers. Show Support Pty Ltd further recognises its responsibilities to provide a safe and healthy work environment for contractors, clients, visitors and the public.

Scope:
This policy covers all activities and persons working within any premises of Show Support Pty Ltd.

Objective:
The objective of this policy is to ensure all workers are able to work in an environment which doesn’t cause harm to them and where they contribute to continuously improving work health and safety within the Show Support Pty Ltd business.

Policy:
Show Support Pty Ltd provides, maintains and promotes a safe work environment and safety management system that is characterised by:
a systematic approach to identifying, assessing and controlling health and safety hazards and risks through the development and implementation of suitable procedures;
ensuring as far as practicable all operations conducted by workers are in accordance with relevant legislation and regulatory requirements and relevant industry standards;
effective management demonstrated by commitment and direct involvement at all levels of the company;
effective two-way communication as an integral part of every job;
the provision of appropriate facilities, equipment, education, training and supervision for workers to ensure healthy and safe working conditions and methods.

Responsibilities:

  • Creating a safe work environment and care for the environment is the responsibility of all Show Support Pty Ltd workers.
  • To achieve the stated policy objective, the commitment and contribution of each and every worker is required through:
  • taking responsibility for the health and safety of themselves and their fellow workmates;
  • not compromising personal health and safety in the mistaken belief that other requirements are more important;
  • considering health and safety as an integral part of their work.

Show Support Pty Ltd Management are required to:
facilitate continuous improvement through periodic review of objectives and performance measures, systems, practices and procedures to ensure their continued effectiveness and relevance.

 

Penalties

A crew member may be reviewed for their shift if:

  • They are late (after their actual start time – not the 15 mins before that we advise them to arrive)
  • They are incorrectly attired
  • They do not have at least a shifter and multitool such as a leatherman on their person
  • They do not SMS their hours in the prescribed format within 1 hr of finishing their shift
  • They do not bring the appropriate PPE (Hard hats, steel caps, safety vests) to work with them
  • They fail to bring a large bottle of water, food, sunscreen, wet weather gear etc to work with them
  • They refuse to obey reasonable instructions from their SHS superiors which have been conveyed to them in a calm, rational manner
  • They fail to accept a shift during a period of time in which they have not made themselves unavailable on the database

A crew member may be ‘zipped’ (deprived of their bonuses) for the entire payweek or as many payweeks as management sees fit, if:

  • They scream, swear, or display aggressive behaviour to a fellow crew member, client, or anyone on the worksite, or anyone on the way to or from work

    NEVER BLOW OUT A GIG!!!

    If you blow out a gig (not attend a shift you have been booked for), or are persistently late to work (two or more times in a month), you will be ‘zipped’ a week’s pay, or 40 hrs pay whichever is the greater. It is completely at the discretion of management which hrs will be ‘zipped’. We may even zip more than a week’s pay.

    NB Being ‘zipped’ means being deprived of the bonuses extra to your rate of pay. If you are new to Show Support, you will not be eligible for a bonus until your 3 months probation period is expired.

    You will also be taken off all future jobs that you have booked with us until you contact the office and explain the situation.

    You will have an R placed after your name, signifying to office staff that you are a risk. You will not be put on jobs early in the morning or late at night, so your earning capacity will be adversely affected as a result of your own actions. The office will ask for a ‘back up’ phone number we can call in the event of any future acts of unreliability – a girlfriend, flat mate, parents, friends – someone we can call that may be able to contact you in the event that you do not show up to work and are uncontactable.

    You will be put on ‘probation’ for one month. You will not receive the bonus again until you work for one month without any infractions of the employment policy (see Terms and Conditions on your login page).

    If you are already on probation and you fail to adhere to the employment policy, you will have your rate dropped to the next level below your own. If you are already on the basic rate and you cannot be dropped, your employment will be suspended.

    If your rate has been dropped already once and you fail to adhere to the employment policy, you will have your rate dropped again to the basic rate. Your one month probation period will begin again every time you fail to adhere to the employment policy.

    If admin devises a new strategy to deal with your infractions that you have not been warned about, it is probably a result of your actions, and therefore a new remedy.

    If you wish to be replaced on a shift you have accepted, then you must CALL the office (never text or email) with two working days notice. Any work you are booked for over the weekend is locked in by midday Friday, after that, you cannot get out of a shift unless it is an emergency and proof may be required.

    If you fail to show up to a shift and wish to use sickness as an excuse, then you would have to phone the office at least BEFORE your start time to let us know. If you fail to show up to a shift, and we call you and you do not answer the phone, it will be considered a Blow Out.

    Being late to work is bad, but it is infinitely better than blowing out a gig, so if you do find yourself running late, you should still show up to work.

    Blowing Out a gig is a low act. To not show up to work and not even have the decency to let anyone know is inexcusable. You let down Show Support, our clients, your fellow workers, and worst of all, you let down yourself. There is nothing worse than showing up to a job in the middle of the night and knowing that you are going to have to work even harder and for longer because some selfish bastard has simply failed to show up, without even giving the office a chance to replace them. You can be the best worker in the world at other times, but if you fail to show up to a gig you are worse than nothing. Save the excuses. We have heard every one of them. “My phone’s not working properly, my alarm didn’t ring, there was a blackout in the middle of the night, my battery died etc etc”. THERE IS NO EXCUSE! Take it from me. No matter how hard you think you are working or for how long, I have done more hours than you ever could for a longer period of years than you would care to imagine. AND I HAVE NEVER BLOWN OUT A GIG. Which is why I have absolutely no patience for those that do.

    Blowing out a gig is the ultimate cardinal sin and is seen as expression of your contempt for those who would only seek to uplift you. It means you are not as good as your word, unreliable, untrustworthy, treacherous, undependable, prepared to let your fellows down in their hour of need, selfish, lazy, noncommittal and utterly reprehensible. It is the ultimate sign of poor character. To put it simply, Show Supporters just DON’T do it. Only common loaders blow out gigs and common loaders invariably end up working for common loading companies which is a fate worse than death.

    Our reputation is all important to us at Show Support Pty Ltd.

    When you blow out a gig you damage our reputation in ways that are impossible to calculate on a financial scale. The only service we provide is you, the crew. If you do not appear on a job you have been booked for, you completely and utterly let us down. Do not strut around onsite basking in the new found respect you receive by being associated with such a fine crew unless you are prepared to meet the exacting standards that Show Supporters have set to earn that respect. The scorn, contempt and ignominy you achieve when you Blow Out a gig is dished out in equal measure to all in ripples that echo throughout eternity, and as such cannot, and will not be tolerated!

Other disciplinary measures will be considered such as temporary or permanent loss of employment, depending on the severity of the case at hand.

THE GOOD NEWS:

  • If everyone just hooks in and does a good job, the gig will be over before you know it and you will be left with the serene feeling of self-satisfaction that can only be achieved by a job well done.
  • Show Support is committed to keeping our clients happy and that can only be achieved through you.
  • Thank you for your hard work and efforts on our behalf. They are most appreciated.

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