The Voice, 2019 Australia's got talent 2019 Underworld, Opera House 2019 The Cure, Opera House 2019 Pixar Putt Putt Golf Darling Harbour Brandenburg Symphony Orchestra Vivid, River of Light Vivid, Opera House Projection Vivid, Argyle Arch Projection Vivid, MCA Projection Vivid, Customs House Projection Thirteen ways to look at birds feat Paul Kelly Sydney Symphony Orchestra Crooked colours, Enmore Theatre 2019 Ultra festival 2019 Killswitch Engage, Parkway Drive Tour 2019 Tash Sultana Tour 2019 Australian International Airshow 2019 Formula 1 Grand Prix Melbourne Rufus Graham Tour Tash Sultana MTV Unplugged presents The Rubins Pointless (TV Show) Allan Border Medal Dancing with the Stars 2019 Sydney Festival Australian Open Book of Mormons Charlie and the Chocolate Factory The Musical Premiere Brainiacs Live Australian Stage Jeremy Clarkson Grand Tour Cirque Du Soleil - Toruk ASEAN Counter Terrorist Special Summit 2018 The Empire Strips Back Dita Von Teese - The art of Teese Carmen (opera) The Nose (opera) Aida (opera) The Carol King Kinky Boots Burning Floor The American Idiot Tour (musical) Beautiful The Musical Peter Pan The Musical Strange Things ( Netflix) Peking Duk CSN David Jones YouTube Brandcast St. Vincent Midnight Mafia Sydney Noodle Markets Big Bash/Twenty Twenty Cricket AASCF Spring Carnival X-Games Gary Vaynerchuk – Sydney Showgrounds Anzac Memorial Opening HIA Awards Christine Fan Magic Millions HP PPS Dinner School Spectacular Hardcore Till I Die The Nutcracker Field Day So Frenchy So Chic Rolling Loud Festival The Wiggles Invictus Games Taylor Swift Defcon Michael Buble Survivor Season Finale Parkway Drive Killswitch Engage The Piano Guys William Shatner The Everest Horse-race The Dally M's The Merchants of Bollywood Field day Australian Chamber Orchestra PJ Masks Oktoberfest in the Gardens 2018 Invictus games 2018 Vera Blue Tour 2018 Sexpo Sydney & Adelaide All Together Now (Game Show) The Boat Show Winter in Werribee Logie Awards 2018 Franz Ferdinand - Festival Hall MGMT - Festival Hall Five Seconds of Summer - Festival Hall RACV Marine 2018 Melbourne Boat Show State of Origin 2018 Ice Cube Sydney 2018 AFL Seasons Launch Formula 1 2018 Rolex Australian Grand Prix Sheryl Crow & Melissa Etheridge Tour 18 Intel Extreme Masters 18 The Script 2018 Tour Halsey 2018 Tour Commonwealth Games 2018 Killers 2018 Tour Mamma Mia Mercedes Benz Fashion Week St Kilda Festival 2018 Angus & Julia Stone Groovin the Moo 2018 Barry Humphries: The Man Behind the Mask 2018 Paw Patrol Live The University Of Melbourne Orchestral Jacky Cheung “A Classic Tour” 2018 Sydney, Melbourne Mardi Gras 2018 Lego Play Zone - Cooleman Court NRL 2018 Launch New Japan Pro-Wrestling Clipsal 500 The Book of Mormon The Empire Strips Back Tropfest 2018 Dita Von Teese: The Art Of the Teese White Night 2018 CSN Night-David Jones Play-Doh Zone Stanhope Gardens Vogue Silver Party The Book Of Mormon The Greatest Showman Woodford Festival Mazda Opera in the Domain Culture Club Christmas in the Gardens Christmas by Starlight INXS 30 Year “Re-kicked” Guy Sebastian Carols in the Domain AFL Draft 2017 The Wiggles Field Day American Idiot Creamfields Melbourne 2017 Summer Salt Festival 2017 ARIA Music Awards 2017 Kinky Boots The Musical Pink Floyd Experience Hillsong My Little Pony Movie Premiere The Voice Cut Copy City to Surf Peter Pan Adobe Expo Beautiful The Musical Client Liason –Wollongong, Sydney Flight Centre Travel Expo Harry Potter-Sydney Symphony Orchestra Cherry Blossom Festival Sydney Night Noodle Markets AFL Grand Final Footy Show 2017 Brownlow Medal Policeman’s Ball OZ Comic-Con Listen Out Festival 2017 Yours and Owls Festival 2017 Crazy Horse Paris LDV Van SUV Launch Ministry of Sound JB HIFI Leadership Meeting Thomas The Tank Engine Play Pen Dally M Awards The Caulfield Cup 2017 Grand Final Footy Show (Rod Laver Arena) 2017 AFL Brownlow Medal Award Vivid 2017 (Sydney) The Voice (Studio 2, Fox Studios)  Paw Patrol Live. Race to the rescue (The ICC) Good Friday Appeal (Melbourne Convention Centre) Samsung QLED T.V Launch  Peter Pan. The Musical (The State Theatre)  Westpac 200 Years (Royal Exhibition Building, Melbourne) Chanel  Peppa Pig. Playdate (The ICC) The Pink Floyd Experience Tour (Hamer Hall) Cirque Du Soleil (Flemington Racecourse) Mediatec Showcase (Docklands Studios) Unibet Melbourne Darts Masters (Hisense Arena) The Brownlow Medal (Crown Palladium) Australian All Star Cheerleading Championships  Lenovo Product Launch  David Jones Fashion Week (David Jone Sydney) REA Excellence Awards (Crown Palladium)  CEO Sleepout (The S.C.G) Telstra Business Women's Awards (The ICC) A Night To Be Dazzled - 2016 Wedding Showcase JBW (Crown Palladium) State of Origin 2017 Suncorp Stadium Spirit Of Anzacs Centenary Experience – Melb, Adelaide, Tamworth, Towoomba, Mackay, Cairns,Townsville, Brisbane, Port Augusta, Perth, Kalgoorlie, Geelong, Orange, Newcastle, Sydney – 2017 Premiers Concert – Seniors Week 2016 Georgy Girl 2016 AFL Premiership Season – Simonds Stadium, Patterson Stadium, Subiaco (Domain) Stadium, Gabba, Blundstone Arena, Scg And Manuka Oval Jaguar Xe S Display 2016 The Pink Floyd Experience 2016 Field Day 2016 Isagenix International Convention 2016 Brisbane International (Tennis) 2016 Mitre 10 Awards Night 2016 Melbourne Food And Wine Festival 2016 Australian Open 2016 White Night 2016 Magic Millions 2015-2016 Sydney Tattoo Show Ed Shearan 2015 Taylor Swift 2015 A League Football – Brisbane Roar Home Games 2015 India Festival 2015 Brisbane Festival 2015 IPL Cricket 2015 Rufus 2015 The Plot Festival –Syd 2015 The Plot Festival –Syd 2015 Brisbane Truck Show 2015 LJ Hooker Awards Celebration 2015 Rates Australian Pga Golf Tournament 2015 Fly Emichannel 7's 'Bringing Sexy Back' Gala Dinner 2015 The Voice 2015 The Arias 2015 Harbourlife 2015 Sculptures By The Sea 2015 Super 7 Rugby 2015 Melbourne Fashion Week 2015 Stereosonic - Adl/Syd/Bris 2015 Brisbane City Christmas Lights 2015 The Colour Run 2015 Jason Derulo –Syd 2015 Melbourne Town Hall Christmas Projections 2015 CBA Eofy Function 2015 Hot Dub Time Machine 2015 The Brickman Experience 2015 Hillsong Conference 2015 Vivid 2015 Hi-Five 2015 Jimmy Barnes 2015 City Slider 2015 Mardi Gras 2015 Matilda – Abc Studio Rehearsals 2015 Ice Hockey Classic (Usa V Canada) Planet Ark National Tree Day 2015 Chinese New Year 2015 Aladdin 2015 Wicked 2015 Les Miserbles 2015 UFC 193 Melbourne 2015 This That Festival 2015 Harbourlife 2015 Lion King 2015 Singing in the Rain 2015 Cirque Du Soleil Totem 2015 - Auckland - Sydney - Melbourne - Brisbane - Adelaide - Perth - Singapore Hi Five 2015 Listen Out 2015 Rugby League Semi Finals 2015 The Footy Show Grand Final 2015 Katerina and David Grant's Wedding 2015 Matilda 2015 Justin Bieber 2015 Dally M Awards 2015 EB Games Expo 2015 Studio 55, 15th Anniversary Event 2015 Nab Chinese New Year Gala Dinner 2015 Sydney Swans Games 2015 Phillip Morris Product Launch 2015 Jimmy Barnes 2015 City Slider 2015 CBA EOFY 2015 Mardi Gras 2015 Aladdin 2015 Wicked 2015 Ice Hockey Classic 2015 Les Miserable 2015 Sydney Festival 2015 The Voice 2015 Pacific International Maritime Expo 2015 Slimefest 2015 Audi Launch Mitsubishi Launch Mercedes Launch Ford Launch Inaugural Summer Swim Series Plus Maternity Australia The Next Three Days Launch Ross Noble Tour Chinese New Year Floats Shen Yun Ballet Hubei Chinese Bells Danks National Trade Show Mulan Acrobatic Show Hubei Chinese Bells Shackleton G20 SUMMIT 2014 NPI National Roadshow 2013 - Sydney, Melbourne, Brisbane, Adeleiade, Perth Cavalia 2013 - Sydney, Melbourne, Brisbane, Adelaide, Perth Leonard Cohen 2013 Cairns Listen Out Festival 2013 Sydney, Melbourne, Brisbane Harbourlife Festival 2013 Brisbane Harbourlife Festival 2013 Sydney Future Music Festival 2013 - Sydney, Melbourne, Adelaide, Perth, Brisbane Good Life Festival 2013 Sydney Field Day 2013 V Energy Summerdayze - Perth 2013 Mariah Carey 2013 Sydney The Chronicles of Narnia: The Exhibition - Little Melbourne 2012 Skyfall James Bond Movie Launch Sydney 2012 Cold Play - Opera House Sydney 2012 The Equatana - Melbourne 2012 Motorshow Sydney 2012 Sydney Festival 2012 AACTA Awards Sydney Opera House 2012 BDO Skate Ramp Logies 2012 Melbourne Battleship Worldwide Premier Sydney 2012 Grizzly Bear Melbourne 2012 Australian Open Tennis Sydney-Brisbane-Melboune 2012 Australia Day - Sydney Harbour Foreshore Authority 2012 Glebe Island Field Day NYD 2012 Sydney Resolution NYE 2011/12 Spicks and Speck-tacular National Tour 2011 Sydney - Wollongong - Adelaide - Perth Carols By Candlelight in the Domain 2011 School Spectacular 2011 Super X Tour 2011 X Factor 2011 Stereosonic 2011 Arias 2011 V8 Supercars Sounds of Light 2011 Sydney Telstra 500 2011 Aust VS NZ Test Cricket 2011 Brisbane - Tasmania Magic Millions 2011 Hollywood Movies Fed Square Melbourne 2011 Microsoft Xmas Party 2011 Westpac AGM 2011 Justice Crew 2011 National Tour AMP Xmas Party 2011 Christmas in Lazytown 2011 The Premiers Conference 2011 Kool and the Gang 2011 Malaysian Kitchen 2011 Australia Day Awards Canberra Allan Border Medal 2011 The Red Shoes Export Awards 2010 Redbull MTV Awards Logies Awards 2011 Virgin Launch Nitro Circus Tour 2011 SAS Karnivool Utopia Katy Perry / Austereo Coaster Fest 2010 Stadium Melbourne Opening 2010 The Boat Show Humpty Dumpty Ball World Youth Day Kung Fu Panda 2 Premier John Eales Medal Vivid Festival Rockwiz Integrate Smpte Sexpo Sydney, Melb, Adelaide, Brisbane, Perth Hillsong All Tomorrows Parties Parklife V Fest Future Music Festival Good Vibrations Festival Thor Movie Launch Australian Open Hairspray Romance Was Born Tropfest Australia Day The Motor Show Sydney Festival Parklife V Festival Future Music Festival Good Vibrations Festival Thor Movie Launch Australian Open Hairspray CDS Tapis Rouge Films Afloat Boy From Oz Riverdance 30 Days of Fashion and Beauty Melbourne Cup Shore Thing APEC Global Gathering Humpty Dumpty Ball INDY on the Gold Coast Grand Prix Golden Slipper Malibu Sunset LG Roadshow Tianjin Opera Super X National Tour Clipsal 500 V8 Supercars Adelaide The Wiggles Vodafone Launch T Life City Store Opening Huggies Lovable Launch FIFA/Coca Cola World Cup Tour Fat Boy Slim BWG Awards Jamie Oliver Roadshow Planet Shakers Conference Nicole Kidman Wedding Emirates FWC Airport Experience Rugby Union Crusty Demons Premiers Conference Comm Insure Mardi Gras Simmer on the Bay Homebake Danny Green vs Roy Jones Fight Arias Logies Brittney Spears Akon Earth Festival Deadly Awards Trinny & Susannah Deacon Corporate Function Jay Chou Home Nightclub PA Installation Helmut Lotti Da Vinci Exhibition Nickelodeon Kids Choice Awards Soundwave Vogue Aussie Cook Off Grasshopper David Campbell 09 Oz Tour Mary Poppins Pure Launch Foxtel Lap Bacardi Express Defquon 1 Blueprint Festival Hill Top Hoods Police Legacy Ball Telstra Roadshow AFL Grand Final Wespac Christmas Party The Prodigy South Wharf Display Pompeii Louis Vitton Movember Chanel Good Weekend 25th Anniversary Robbie Williams Vitta Expo Carols by Candlelight Sensation White 2Day FM NYE 08 Short Stack Days Like This Chinese New Year / Dragon Boat Races Sunset Sounds The Pink Floyd Experience Laneway Festival Footscray Magic Millions Coca Cola Bottle Blast Glenelg AR Rahman Bollywood Neways Convention Australian Open Summerdayze Australia Day (Penrith) Military Tattoo SCEC Military Expo Loreal Fashion Week Future Music Twilight Q & A Session Luna Park Star Trek Worldwide Launch A Tribe Called Quest Winterfest Fuji-Xerox Franklins EB Games Youth Festival Turbine Hall WWF Coles Road Show Motor Show Knox Street Fair Safety Expo World's Funniest Island Red Bull Flugtag Clipsal 500 Golf Masters Powder Finger Arias Cointreau Ball ACLA National Conference Orica Amway Concerts Masterchef Coffee Festival Bridal Expo Designex Sydney on Sale Mind Body Spirit Festival Home Show Good Food and Wine Show Australian Gaming Expo Westpac AGM Telstra Next G Launch Brownlow Medal Awards Crown Palladium Melboune AAMI

Helpful info for SHS Crew Members

General Info

Corporate Environment

Many of our jobs take place in an extremely corporate environment. A lot of money has gone into these shows, they are generally on behalf of very large companies and are hosted in extremely exclusive locations such as five star hotels. It is extremely important to bear these things in mind when representing Show Support in the Corporate marketplace, especially when our client is Staging Connections (or any of our good clients).

Please remember the following points before arriving to work on a Show Support gig:

  1. Black Steel Caps (good condition)
  2. Long Black Trousers (good condition)
  3. No Piercings (these must be removed before arriving onsite)
  4. Neat Hair (either cut short or tied back neatly)
  5. Clean, tucked in SHS Polo Shirt.

In other words you must look respectable.

Also for any type of ‘Operating Job’, such as Audio or Followspot, you must wear Dress Blacks. This means good quality long sleeve black shirt and good quality black trousers and black shoes (steel capped). If you are in a nice suit or good clothes which are not black then you are out of uniform.

It is also of vital importance that crew always enter a venue via the staff entry and never use the main entry which is reserved for hotel guests. Always use the correct staff entry, sign in at security and then wait for your shift to commence in a back stage or back of house area out of site of the function patrons or delegates. If you are in doubt as to how to enter a certain venue, please call the office during business hours for an explanation.

INCOMING SMS – 0429368718

Please read the following information carefully.

We now have an Incoming SMS Number: 0429368718

Please note, you cannot call this number, it is for incoming SMS only.

Any messages you would like to convey to your Ops Manager can be sent by SMS to this number.


This is incredibly important, once you have finished work, as soon as your shift is completed; you are required to send an SMS to your Ops Manager detailing the hours you have just worked. If you do not text in your hours, you have not fulfilled everything required of you on a shift and will not be eligible for the bonus for that shift.

The text message (SMS) should be in the following format.

Start Time (4 digits, 24hr time, no punctuation) Space (1 space only, no punctuation) Finish Time (4 digits, 24hr time, no punctuation)

If you had a break during your shift, you should SMS in the hours of your first shift and then your second shift, with a space in between.

You do not need to include your name, or any other information at all. You are in effect communicating with the database yourself and locking off your own shift, so your SMS needs to be in the correct format.
Example: 0800 1700

If you worked straight through, or your client was kind enough to pay for your break.


If you worked from 0800 till 1730 and had a half hour break at midday, your SMS should be sent in between 1630 and 1830 (at the latest) in the following format:

0800 1200 1230 1730

If you received two breaks, please SMS them in the same format. For example, if you started your shift at 0800 and finished at 2100, but you were given a 1hr break at 1200pm and another half hr break at 1800, then your SMS should look like this:

0800 1200 1300 1800 1830 2100

Before you text in the hrs you should check with your client or Crew Chief as to what hours to text. Some clients pay for breaks (we prefer that) but some don’t, they insist on us deducting the break times from the shift. Just check with them before you send in the SMS.

If you SMS an incorrect start time (such as the time on our SMS notifications, 15 mins before your actual call time) the system will not read your message.

If you SMS any other info than the info required such as ‘Thanks’, ‘Great Client’ the system will not read your message.

If you send your times through more than an hour after your finish time (or more than an hour before your finish time) then once again, the system will not automatically lock off your shift.

The database will automatically Lock Off the shifts of those Crew Members who send in a correct SMS at the conclusion of their shift and will award those Crew Members the bonus rate for that shift. Conversely, it will deduct the bonus rate for anyone who does not SMS their hours in correctly as this is one of the primary conditions of employment that must be adhered to in order to receive the bonus rate. Even if there is a Crew Chief assigned you should still SMS in your hours.


If you receive an SMS in the form of a question, asking you whether or not you are available for a certain shift, you can now reply via SMS directly to the database to either Confirm or Decline that shift.

This SMS will appear something like this:
“[309] Can you do – Wed 12-09 07:45am, until 18:00pm approx at The Hilton?”

In the above example, the first number you see, 309, is the shift number.

If you would like to do this shift, all you have to do is reply to the SMS you were sent with the shift number and a y for yes. There should be no spaces or any other text. If you cannot do the shift then reply to the sms with the shift number and a n for no. The ‘y’ or ‘n’ can be upper or lower case.

So if you received the above SMS and you wanted to accept the shift you would reply to 0411795262 with the following message:


If you received the above SMS and you wanted to decline the shift you would reply to 0411795262 with this message:


If you choose to accept a shift in this way, you will receive a ‘Confirmation SMS’ that will look like this:

“Confirmed: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”

In the above message 15 mins has been deducted from the actual ‘Call Time’ to encourage you to be punctual. Also, the end time is approximate, please allow 4 hours after the estimated finish time in case the job takes longer than expected (unless you have another SHS booking).

If you had completed that job and you wanted to SMS in your hours; it went as long as expected with a half hour lunch break at 1300, you would SMS within an hour of your finish time the following text:

0800 1300 1330 1800

If you receive a ‘Confirmation SMS’, even if you have not received any prior ‘Question SMS’ it means that we definitely consider you to be booked on a shift. If you ever receive a ‘Confirmation SMS’ for a shift that you will not be able to attend, please let the office know ASAP either by phone call or SMS.

We may sometimes send a ‘Question SMS’ for one shift to multiple people to increase our chances of getting that shift booked quickly. If you receive a ‘Question SMS’ and reply with a ‘y’ (309y) but we have already given the shift to someone else, then you will receive a message that will look like this:

“Shift 309 is no longer available. Please stand by for more work. Cheers.”

You may be aware that a reminder SMS will be sent to you at 1600 the day before your shift. It looks like this:

“Tomorrows Job: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”

Once again, if you receive this message and you are unavailable for a shift, please contact the office ASAP to let us know.

Also, if your shift is due to begin between the hours of 2200 and 0800 (after hours) you will receive another reminder SMS twenty minutes before your shift time. The purpose of this SMS is a last minute failsafe in case you have fallen asleep. Always leave your phone switched on, near you with the volume up if you have an after hours shift, in case you accidentally doze off. Your ‘After hours Reminder SMS’ will look like this:

“Reminder: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”

Thank you all very much for your hard work and for continuing to increase our reputation and stature as a company. I appreciate your ability to adapt to these new systems that have been developed to further improve our operations systems, minimise costs and help us to maintain our impressively high rates of pay.



Show Support Pty Ltd is able to demonstrate an active, consultative commitment to all areas of health and safety management in the workplace.
1.1. Health and Safety Policy
Show Support Pty Ltd has developed and implemented a structured health and safety management system to meet its obligations and legislative requirements. This will also assist to achieve a consistently high standard of safety performance. Regular review of WHS at senior level reinforces its importance to Show Support Pty Ltd’s commercial objectives and legal obligations.


1.2. Policy Authorised by Senior Management
The Managing Director will formally sign and date the current written policy and display it in the designated areas. The Managing Director will formally approve the policy and procedures.
The Managing Director reviews the documented Health and Safety Policy every year.


1.3. Policy Incorporates Management Commitment to Comply with Relevant Legislation
Show Support Pty Ltd’s Health and Safety Policy will ensure compliance with legislative requirements and current industrial standards such as:
• The Statutory Health and Safety Acts.
• Various Codes of Practice.
• AS/NZS 4801 ~ Occupational Health and Safety Management Systems – General guidelines on principles, systems and supporting techniques.


1.4. Policy Includes Management Responsibilities
Show Support Pty Ltd has delegated general and specific health and safety responsibilities applicable to the various management levels of the organisation. The responsibilities are assigned to the levels of management as shown below and are based on the referenced legislative standards.
Further individual responsibilities are contained in particular procedures and position descriptions. Every level participates in the establishment and maintenance of the WHS controls as well as assisting in WHS planning.
Show Support Pty Ltd’s WHS Policy is to inform workers and other interested parties that WHS is an integral part of its operations. All staff are actively involved in the review and continual improvement of WHS performance as this reinforces the company’s objectives.

General Duties:

Managing Director

  • Formally approve the Work Health and Safety Policy.
  • Assign custody to ensure procedure is maintained and updated.
  • Formally approve the Work Health and Safety Procedures.
  • Review overall organisational health and safety performance.
  • Participate where required in the resolution of safety issues.
  • Review serious injuries/incidents and monitor corrective actions.
  • Review health and safety performance of middle management.
  • Ensure organisational compliance with health and safety legislation.

Supervisors will

  • Implement the WHS Policy, WHS Procedures and legislative requirements.
  • Monitor health and safety performance within area of responsibility.
  • Demonstrate commitment to health and safety through participation in formal and informal discussions, workplace visits and hazard inspections, etc.
  • Participate, where required, in the resolution of safety issues.
  • Investigate all injuries/incidents within area of responsibility.
  • Ensure liaison with workers, particularly on any workplace changes which have a health and safety component.
  • Initiate actions to improve health and safety within area of responsibility.
  • Actively monitor the workplace to determine presence of hazards and take appropriate action to rectify any hazards found.
  • Participate in consultation.
  • Ensure all workers are inducted and receive regular training as required to perform jobs safely.
  • Facilitate rehabilitation of injured workers.


Duty of Officers
If a person conducting a business or undertaking has a duty or obligation under the Act, an officer of the person conducting the business or undertaking must exercise due diligence to ensure that the person conducting the business or undertaking complies with that duty or obligation.

Duties of Workers and other persons at the workplace:
Workers will:
• take reasonable care for his or her own health and safety; and
• take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons; and
• comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person to comply with this Act; and
• co-operate with any reasonable policy or procedure of the person conducting the business or undertaking relating to health or safety at the workplace that has been notified to workers.
Other Persons at the workplace will:
• take reasonable care for his or her own health and safety; and
• take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons; and
• comply, so far as the person is reasonably able, with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person conducting the business or undertaking to comply with this Act.

1.5. Consultation with Worker Representative
Show Support Pty Ltd is committed to consultation and co-operation between management and workers, to any change or input to the health and safety policy that will affect the workplace.

1.6. Reporting and Recording of Workplace Incidents and Injuries
Show Support Pty Ltd has a strict procedure for internal and external reporting and recording of work-related incident, injury, or illness.

1.7. Continuous Improvement in Health and Safety
Show Support Pty Ltd WHS process is subject to regular reviews when factors likely to affect the degree of risks from hazards or the context such as changes in the organisation, materials, work procedures, work location, processes or methods occur. There are legislative requirements related to the type or frequency of monitoring and review activities such as safety inspections and audits.
As time proceeds new information comes to light in terms of risk and therefore the WHS assessment needs to be repeated regularly. Repeating the assessment process with rigorous acceptability criteria also promotes continual improvement in managing WHS.

1.8. Manager’s Understand Health and Safety Management
Show Support Pty Ltd management team, are responsible for the development, promotion and implementation of WHS policies and procedures and therefore have a thorough understanding of the scope and structure of health and safety management. They are also responsible for communicating and training workers in all aspects of WHS management.
Various seminars, briefings, conferences and training sessions are attended as and when are necessary and available.

1.9. Management Support Early RTW of Injured Worker
Show Support Pty Ltd supports the early return to work (RTW) of injured workers provided this has been endorsed by a medical physician that the injured worker is capable of RTW. A RTW plan will be developed including suitable alternative duties, which will be identified after consultation with relevant parties and will be in writing. Appropriate assistance will be given to workers from a non-English speaking background and to those permanently unable to return to pre-injury duties.

Work Health & Safety Policy
Show Support Pty Ltd is committed to providing a safe and healthy workplace for all of our workers. Show Support Pty Ltd further recognises its responsibilities to provide a safe and healthy work environment for contractors, clients, visitors and the public.

This policy covers all activities and persons working within any premises of Show Support Pty Ltd.

The objective of this policy is to ensure all workers are able to work in an environment which doesn’t cause harm to them and where they contribute to continuously improving work health and safety within the Show Support Pty Ltd business.

Show Support Pty Ltd provides, maintains and promotes a safe work environment and safety management system that is characterised by:
a systematic approach to identifying, assessing and controlling health and safety hazards and risks through the development and implementation of suitable procedures;
ensuring as far as practicable all operations conducted by workers are in accordance with relevant legislation and regulatory requirements and relevant industry standards;
effective management demonstrated by commitment and direct involvement at all levels of the company;
effective two-way communication as an integral part of every job;
the provision of appropriate facilities, equipment, education, training and supervision for workers to ensure healthy and safe working conditions and methods.


  • Creating a safe work environment and care for the environment is the responsibility of all Show Support Pty Ltd workers.
  • To achieve the stated policy objective, the commitment and contribution of each and every worker is required through:
  • taking responsibility for the health and safety of themselves and their fellow workmates;
  • not compromising personal health and safety in the mistaken belief that other requirements are more important;
  • considering health and safety as an integral part of their work.

Show Support Pty Ltd Management are required to:
facilitate continuous improvement through periodic review of objectives and performance measures, systems, practices and procedures to ensure their continued effectiveness and relevance.

General Information

  • You can check your Upcoming Jobs at and click Crew Login
  • Select Crew as your User Type
  • Enter your mobile number as your Username (no spaces)
  • Enter your mobile number as your Password (no spaces)
  • Once you are Logged In you can change your password and check all of your upcoming bookings, your last four weeks pay history and you can also see other people who are booked on your shift with you. You can also enter your unavailability into our system if you are booked on other work or have personal commitments. We encourage everyone to update their unavailability regularly. We will assume people to be available otherwise.
  • Whatever you see in the database is current.
  • You will also receive SMS notifications of your shifts at the time of booking. In addition to this a reminder SMS will be sent at 16:00pm the day before your shift and if your shift occurs between 22:00pm and 09:00am (after hours) you will receive an SMS reminder 45mins before your start time.
  • The pay week is from Monday to Sunday with the payday being the following Wednesday. The money is put straight into your bank account by EFT in the afternoon and pay slip is sent out which you should receive in your mail box the following day, Thursday. When you receive it you should check it against the hours that you worked straight away. If there are any problems you should report them by email to whether we have underpaid you OR overpaid you.
  • If you are a high level technician and have your own Public Liability Policy (min $20 000 000) then you may invoice us under your ABN. To do this you must provide us with a current Certificate of Currency. This can be sent to the above address, emailed to or faxed to (02) 9556 2015. Invoices received by Monday will be paid the following Wednesday.
  • If you do not have your own public liability insurance then you must go on the books. When filling out the Tax File Dec, make sure you tick every applicable box, or we will not be able to pay you. Also, tick the Casual Employment box in question 7 where it asks you “On what basis are you paid?” Also, please be very careful that you get your tax file number right. The law states that people who do not fill in a Tax Dec and send it in on time are to be taxed 50%. Also, please think carefully about Q13, whether or not you would like to claim the tax free threshold. I am not advising you what to tick, but most people who tick “no” end up sending in a new form later, on which they have ticked “yes”.

Below are some helpful tips:

In order to be eligible for casual engagements with Show Support you must:

  • Be 15 minutes early.
  • Always work safely and within WHS guidelines.
  • SMS your hours at the end of each shift.
  • Be appropriately dressed (Show Support polo or dress shirt, neat long black pants.
  • Wear black, steel capped safety boots or shoes (AT ALL TIMES)
  • Wear your Show Support Waist Pack with tools in it at all times during the job.
  • Be courteous and obliging to clients, Crew Chiefs, Senior Crew Members, fellow Crew Members and anyone onsite.
  • Always follow the instructions of the clients/Crew Chiefs and ALWAYS stay until you are knocked off by the client.
  • Put in 110% effort.
  • Familiarise yourself with and abide by the information in the Pre-Job Checklist – http

While working for Show Support never answer your phone unless in cases of an emergency or if the SHS Office calls.

Never blow out a gig. If you can’t make an Upcoming Job then CALL the office, no matter the time of day.

Show Support takes a very dim view of people who do not show up to gigs they have been booked on. We would rather tell a client that we are unable provide a crewmember than to book one and have them not show up. If you blow out a gig, you might be given one more chance to redeem yourself, or you might be instantly suspended if your record was not so good in other areas. If you are given a second chance then you have a year’s probation period. If in the space of a year from the date that you blew out your first gig, you blow out a second one, then you are suspended for a year.

Never give a client your phone number even if they ask you under any circumstances. Always tell them that they must ring the office to discuss any arrangements concerning crew.

Never allow the client to change or alter bookings or times with you directly. Always tell them that they must ring the office to discuss any arrangements concerning crew.

Never allow a client to cancel an upcoming shift with you. Always tell them that they must ring the office to discuss any arrangements concerning crew.

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