Many of our jobs take place in an extremely corporate environment. A lot of money has gone into these shows, they are generally on behalf of very large companies and are hosted in extremely exclusive locations such as five star hotels. It is extremely important to bear these things in mind when representing Show Support in the Corporate marketplace, especially when our client is Staging Connections (or any of our good clients).
Please remember the following points before arriving to work on a Show Support gig:
- Black Steel Caps (good condition)
- Long Black Trousers (good condition)
- No Piercings (these must be removed before arriving onsite)
- Neat Hair (either cut short or tied back neatly)
- Clean, tucked in SHS Polo Shirt.
In other words you must look respectable.
Also for any type of ‘Operating Job’, such as Audio or Followspot, you must wear Dress Blacks. This means good quality long sleeve black shirt and good quality black trousers and black shoes (steel capped). If you are in a nice suit or good clothes which are not black then you are out of uniform.
It is also of vital importance that crew always enter a venue via the staff entry and never use the main entry which is reserved for hotel guests. Always use the correct staff entry, sign in at security and then wait for your shift to commence in a back stage or back of house area out of site of the function patrons or delegates. If you are in doubt as to how to enter a certain venue, please call the office during business hours for an explanation.
INCOMING SMS – 0429368718
Please read the following information carefully.
We now have an Incoming SMS Number: 0429368718
Please note, you cannot call this number, it is for incoming SMS only.
Any messages you would like to convey to your Ops Manager can be sent by SMS to this number.
TEXTING IN TIMES AT THE END OF YOUR SHIFT
This is incredibly important, once you have finished work, as soon as your shift is completed; you are required to send an SMS to your Ops Manager detailing the hours you have just worked. If you do not text in your hours, you have not fulfilled everything required of you on a shift and will not be eligible for the bonus for that shift.
The text message (SMS) should be in the following format.
Start Time (4 digits, 24hr time, no punctuation) Space (1 space only, no punctuation) Finish Time (4 digits, 24hr time, no punctuation)
If you had a break during your shift, you should SMS in the hours of your first shift and then your second shift, with a space in between.
You do not need to include your name, or any other information at all. You are in effect communicating with the database yourself and locking off your own shift, so your SMS needs to be in the correct format.
Example: 0800 1700
If you worked straight through, or your client was kind enough to pay for your break.
If you worked from 0800 till 1730 and had a half hour break at midday, your SMS should be sent in between 1630 and 1830 (at the latest) in the following format:
0800 1200 1230 1730
If you received two breaks, please SMS them in the same format. For example, if you started your shift at 0800 and finished at 2100, but you were given a 1hr break at 1200pm and another half hr break at 1800, then your SMS should look like this:
0800 1200 1300 1800 1830 2100
Before you text in the hrs you should check with your client or Crew Chief as to what hours to text. Some clients pay for breaks (we prefer that) but some don’t, they insist on us deducting the break times from the shift. Just check with them before you send in the SMS.
If you SMS an incorrect start time (such as the time on our SMS notifications, 15 mins before your actual call time) the system will not read your message.
If you SMS any other info than the info required such as ‘Thanks’, ‘Great Client’ the system will not read your message.
If you send your times through more than an hour after your finish time (or more than an hour before your finish time) then once again, the system will not automatically lock off your shift.
The database will automatically Lock Off the shifts of those Crew Members who send in a correct SMS at the conclusion of their shift and will award those Crew Members the bonus rate for that shift. Conversely, it will deduct the bonus rate for anyone who does not SMS their hours in correctly as this is one of the primary conditions of employment that must be adhered to in order to receive the bonus rate. Even if there is a Crew Chief assigned you should still SMS in your hours.
ACCEPTING OR DECLINING SHIFTS VIA SMS
If you receive an SMS in the form of a question, asking you whether or not you are available for a certain shift, you can now reply via SMS directly to the database to either Confirm or Decline that shift.
This SMS will appear something like this:
“ Can you do – Wed 12-09 07:45am, until 18:00pm approx at The Hilton?”
In the above example, the first number you see, 309, is the shift number.
If you would like to do this shift, all you have to do is reply to the SMS you were sent with the shift number and a y for yes. There should be no spaces or any other text. If you cannot do the shift then reply to the sms with the shift number and a n for no. The ‘y’ or ‘n’ can be upper or lower case.
So if you received the above SMS and you wanted to accept the shift you would reply to 0411795262 with the following message:
If you received the above SMS and you wanted to decline the shift you would reply to 0411795262 with this message:
If you choose to accept a shift in this way, you will receive a ‘Confirmation SMS’ that will look like this:
“Confirmed: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”
In the above message 15 mins has been deducted from the actual ‘Call Time’ to encourage you to be punctual. Also, the end time is approximate, please allow 4 hours after the estimated finish time in case the job takes longer than expected (unless you have another SHS booking).
If you had completed that job and you wanted to SMS in your hours; it went as long as expected with a half hour lunch break at 1300, you would SMS within an hour of your finish time the following text:
0800 1300 1330 1800
If you receive a ‘Confirmation SMS’, even if you have not received any prior ‘Question SMS’ it means that we definitely consider you to be booked on a shift. If you ever receive a ‘Confirmation SMS’ for a shift that you will not be able to attend, please let the office know ASAP either by phone call or SMS.
We may sometimes send a ‘Question SMS’ for one shift to multiple people to increase our chances of getting that shift booked quickly. If you receive a ‘Question SMS’ and reply with a ‘y’ (309y) but we have already given the shift to someone else, then you will receive a message that will look like this:
“Shift 309 is no longer available. Please stand by for more work. Cheers.”
You may be aware that a reminder SMS will be sent to you at 1600 the day before your shift. It looks like this:
“Tomorrows Job: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”
Once again, if you receive this message and you are unavailable for a shift, please contact the office ASAP to let us know.
Also, if your shift is due to begin between the hours of 2200 and 0800 (after hours) you will receive another reminder SMS twenty minutes before your shift time. The purpose of this SMS is a last minute failsafe in case you have fallen asleep. Always leave your phone switched on, near you with the volume up if you have an after hours shift, in case you accidentally doze off. Your ‘After hours Reminder SMS’ will look like this:
“Reminder: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”
Thank you all very much for your hard work and for continuing to increase our reputation and stature as a company. I appreciate your ability to adapt to these new systems that have been developed to further improve our operations systems, minimise costs and help us to maintain our impressively high rates of pay.
WORK HEALTH AND SAFETY POLICY
Show Support Pty Ltd has developed and implemented a structured health and safety management system to meet its obligations and legislative requirements. This will also assist to achieve a consistently high standard of safety performance. Regular review of WHS at senior level reinforces its importance to Show Support Pty Ltd’s commercial objectives and legal obligations.
The Managing Director will formally sign and date the current written policy and display it in the designated areas. The Managing Director will formally approve the policy and procedures.
The Managing Director reviews the documented Health and Safety Policy every year.
Show Support Pty Ltd’s Health and Safety Policy will ensure compliance with legislative requirements and current industrial standards such as:
• The Statutory Health and Safety Acts.
• Various Codes of Practice.
• AS/NZS 4801 ~ Occupational Health and Safety Management Systems – General guidelines on principles, systems and supporting techniques.
Show Support Pty Ltd has delegated general and specific health and safety responsibilities applicable to the various management levels of the organisation. The responsibilities are assigned to the levels of management as shown below and are based on the referenced legislative standards.
Further individual responsibilities are contained in particular procedures and position descriptions. Every level participates in the establishment and maintenance of the WHS controls as well as assisting in WHS planning.
Show Support Pty Ltd’s WHS Policy is to inform workers and other interested parties that WHS is an integral part of its operations. All staff are actively involved in the review and continual improvement of WHS performance as this reinforces the company’s objectives.
- Formally approve the Work Health and Safety Policy.
- Assign custody to ensure procedure is maintained and updated.
- Formally approve the Work Health and Safety Procedures.
- Review overall organisational health and safety performance.
- Participate where required in the resolution of safety issues.
- Review serious injuries/incidents and monitor corrective actions.
- Review health and safety performance of middle management.
- Ensure organisational compliance with health and safety legislation.
- Implement the WHS Policy, WHS Procedures and legislative requirements.
- Monitor health and safety performance within area of responsibility.
- Demonstrate commitment to health and safety through participation in formal and informal discussions, workplace visits and hazard inspections, etc.
- Participate, where required, in the resolution of safety issues.
- Investigate all injuries/incidents within area of responsibility.
- Ensure liaison with workers, particularly on any workplace changes which have a health and safety component.
- Initiate actions to improve health and safety within area of responsibility.
- Actively monitor the workplace to determine presence of hazards and take appropriate action to rectify any hazards found.
- Participate in consultation.
- Ensure all workers are inducted and receive regular training as required to perform jobs safely.
- Facilitate rehabilitation of injured workers.
Duty of Officers
If a person conducting a business or undertaking has a duty or obligation under the Act, an officer of the person conducting the business or undertaking must exercise due diligence to ensure that the person conducting the business or undertaking complies with that duty or obligation.
Duties of Workers and other persons at the workplace:
• take reasonable care for his or her own health and safety; and
• take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons; and
• comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person to comply with this Act; and
• co-operate with any reasonable policy or procedure of the person conducting the business or undertaking relating to health or safety at the workplace that has been notified to workers.
Other Persons at the workplace will:
• take reasonable care for his or her own health and safety; and
• take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons; and
• comply, so far as the person is reasonably able, with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person conducting the business or undertaking to comply with this Act.
1.5. Consultation with Worker Representative
Show Support Pty Ltd is committed to consultation and co-operation between management and workers, to any change or input to the health and safety policy that will affect the workplace.
1.6. Reporting and Recording of Workplace Incidents and Injuries
Show Support Pty Ltd has a strict procedure for internal and external reporting and recording of work-related incident, injury, or illness.
1.7. Continuous Improvement in Health and Safety
Show Support Pty Ltd WHS process is subject to regular reviews when factors likely to affect the degree of risks from hazards or the context such as changes in the organisation, materials, work procedures, work location, processes or methods occur. There are legislative requirements related to the type or frequency of monitoring and review activities such as safety inspections and audits.
As time proceeds new information comes to light in terms of risk and therefore the WHS assessment needs to be repeated regularly. Repeating the assessment process with rigorous acceptability criteria also promotes continual improvement in managing WHS.
1.8. Manager’s Understand Health and Safety Management
Show Support Pty Ltd management team, are responsible for the development, promotion and implementation of WHS policies and procedures and therefore have a thorough understanding of the scope and structure of health and safety management. They are also responsible for communicating and training workers in all aspects of WHS management.
Various seminars, briefings, conferences and training sessions are attended as and when are necessary and available.
1.9. Management Support Early RTW of Injured Worker
Show Support Pty Ltd supports the early return to work (RTW) of injured workers provided this has been endorsed by a medical physician that the injured worker is capable of RTW. A RTW plan will be developed including suitable alternative duties, which will be identified after consultation with relevant parties and will be in writing. Appropriate assistance will be given to workers from a non-English speaking background and to those permanently unable to return to pre-injury duties.
Work Health & Safety Policy
Show Support Pty Ltd is committed to providing a safe and healthy workplace for all of our workers. Show Support Pty Ltd further recognises its responsibilities to provide a safe and healthy work environment for contractors, clients, visitors and the public.
This policy covers all activities and persons working within any premises of Show Support Pty Ltd.
The objective of this policy is to ensure all workers are able to work in an environment which doesn’t cause harm to them and where they contribute to continuously improving work health and safety within the Show Support Pty Ltd business.
Show Support Pty Ltd provides, maintains and promotes a safe work environment and safety management system that is characterised by:
a systematic approach to identifying, assessing and controlling health and safety hazards and risks through the development and implementation of suitable procedures;
ensuring as far as practicable all operations conducted by workers are in accordance with relevant legislation and regulatory requirements and relevant industry standards;
effective management demonstrated by commitment and direct involvement at all levels of the company;
effective two-way communication as an integral part of every job;
the provision of appropriate facilities, equipment, education, training and supervision for workers to ensure healthy and safe working conditions and methods.
- Creating a safe work environment and care for the environment is the responsibility of all Show Support Pty Ltd workers.
- To achieve the stated policy objective, the commitment and contribution of each and every worker is required through:
- taking responsibility for the health and safety of themselves and their fellow workmates;
- not compromising personal health and safety in the mistaken belief that other requirements are more important;
- considering health and safety as an integral part of their work.
Show Support Pty Ltd Management are required to:
facilitate continuous improvement through periodic review of objectives and performance measures, systems, practices and procedures to ensure their continued effectiveness and relevance.
- You can check your Upcoming Jobs at http://www.showsupport.com.au and click Crew Login
- Select Crew as your User Type
- Enter your mobile number as your Username (no spaces)
- Enter your mobile number as your Password (no spaces)
- Once you are Logged In you can change your password and check all of your upcoming bookings, your last four weeks pay history and you can also see other people who are booked on your shift with you. You can also enter your unavailability into our system if you are booked on other work or have personal commitments. We encourage everyone to update their unavailability regularly. We will assume people to be available otherwise.
- Whatever you see in the database is current.
- You will also receive SMS notifications of your shifts at the time of booking. In addition to this a reminder SMS will be sent at 16:00pm the day before your shift and if your shift occurs between 22:00pm and 09:00am (after hours) you will receive an SMS reminder 45mins before your start time.
- The pay week is from Monday to Sunday with the payday being the following Wednesday. The money is put straight into your bank account by EFT in the afternoon and pay slip is sent out which you should receive in your mail box the following day, Thursday. When you receive it you should check it against the hours that you worked straight away. If there are any problems you should report them by email to firstname.lastname@example.org whether we have underpaid you OR overpaid you.
- If you are a high level technician and have your own Public Liability Policy (min $20 000 000) then you may invoice us under your ABN. To do this you must provide us with a current Certificate of Currency. This can be sent to the above address, emailed to email@example.com or faxed to (02) 9556 2015. Invoices received by Monday will be paid the following Wednesday.
- If you do not have your own public liability insurance then you must go on the books. When filling out the Tax File Dec, make sure you tick every applicable box, or we will not be able to pay you. Also, tick the Casual Employment box in question 7 where it asks you “On what basis are you paid?” Also, please be very careful that you get your tax file number right. The law states that people who do not fill in a Tax Dec and send it in on time are to be taxed 50%. Also, please think carefully about Q13, whether or not you would like to claim the tax free threshold. I am not advising you what to tick, but most people who tick “no” end up sending in a new form later, on which they have ticked “yes”.
Below are some helpful tips:
In order to be eligible for casual engagements with Show Support you must:
- Be 15 minutes early.
- Always work safely and within WHS guidelines.
- SMS your hours at the end of each shift.
- Be appropriately dressed (Show Support polo or dress shirt, neat long black pants.
- Wear black, steel capped safety boots or shoes (AT ALL TIMES)
- Wear your Show Support Waist Pack with tools in it at all times during the job.
- Be courteous and obliging to clients, Crew Chiefs, Senior Crew Members, fellow Crew Members and anyone onsite.
- Always follow the instructions of the clients/Crew Chiefs and ALWAYS stay until you are knocked off by the client.
- Put in 110% effort.
- Familiarise yourself with and abide by the information in the Pre-Job Checklist – http
While working for Show Support never answer your phone unless in cases of an emergency or if the SHS Office calls.
Never blow out a gig. If you can’t make an Upcoming Job then CALL the office, no matter the time of day.
Show Support takes a very dim view of people who do not show up to gigs they have been booked on. We would rather tell a client that we are unable provide a crewmember than to book one and have them not show up. If you blow out a gig, you might be given one more chance to redeem yourself, or you might be instantly suspended if your record was not so good in other areas. If you are given a second chance then you have a year’s probation period. If in the space of a year from the date that you blew out your first gig, you blow out a second one, then you are suspended for a year.
Never give a client your phone number even if they ask you under any circumstances. Always tell them that they must ring the office to discuss any arrangements concerning crew.
Never allow the client to change or alter bookings or times with you directly. Always tell them that they must ring the office to discuss any arrangements concerning crew.
Never allow a client to cancel an upcoming shift with you. Always tell them that they must ring the office to discuss any arrangements concerning crew.